[cisco-voip] IPCCX Agent Licensing ?

[Tanner Ezell]

Its a per seat license. So if you license for 40, that means at any given
time, 40 agents are available. You can make a thousand agents and what not,
but only 40 at one time can be "Ready" aka online to take calls.

On Tue, Sep 8, 2009 at 4:34 PM, Dane <dane at pktloss.net> wrote:

> Can someone confirm if the agent licensing for IPCCX is based on the
> number of agents logged in at one time or the number of agents you
> will install the software (CAD) on?
>
> For instance, if you have 40 possible agents but only 20 are ever
> logged in at the same time (shift work).  Do you need 40 agent
> licenses or just 20 for the max ever logged in at same time?
>
> I ask the group because I don't always trust my sales reps when it
> comes to licensing.
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