[cisco-voip] IPCCX Agent Licensing ?

[Scott Voll]

Also factor in that you only get 2 cti ports for each agent. Thus if you
think you will need only 20 concurrent agents but you may have over 40
concurrent calls in the queue then you may need more agent licenses to
account for the number of calls in the queue.
Hope that makes sense.

Scott

On Tue, Sep 8, 2009 at 4:47 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> Also Remember Agent Licenses are also used for supervisors so factor that
> in your count
>
> Matthew Loraditch
> 1965 Greenspring Drive
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
> ________________________________________
> From: cisco-voip-bounces at puck.nether.net [
> cisco-voip-bounces at puck.nether.net] On Behalf Of Dane [dane at pktloss.net]
> Sent: Tuesday, September 08, 2009 7:34 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] IPCCX Agent Licensing ?
>
> Can someone confirm if the agent licensing for IPCCX is based on the
> number of agents logged in at one time or the number of agents you
> will install the software (CAD) on?
>
> For instance, if you have 40 possible agents but only 20 are ever
> logged in at the same time (shift work).  Do you need 40 agent
> licenses or just 20 for the max ever logged in at same time?
>
> I ask the group because I don't always trust my sales reps when it
> comes to licensing.
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