[cisco-voip] IPCCX Agent Licensing ?

[Voice Noob]

I think Nate is correct. Also is there a way to just buy ports with premium
or do you have to purchase agents just to get two ports? 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nate VanMaren
Sent: Wednesday, September 09, 2009 9:06 AM
To: Scott Voll; Matthew Loraditch; Dane
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX Agent Licensing ?

 

I believe the 2 CTI ports per agent rule only applies to Premium.   The
rationale is you can do more with a Premium CTI port.  Standard and Enhanced
will let you build as many as the server supports.

 

-Nate

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Tuesday, September 08, 2009 10:18 PM
To: Matthew Loraditch; Dane
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX Agent Licensing ?

 

Also factor in that you only get 2 cti ports for each agent. Thus if you
think you will need only 20 concurrent agents but you may have over 40
concurrent calls in the queue then you may need more agent licenses to
account for the number of calls in the queue.  

 

Hope that makes sense.

 

Scott

On Tue, Sep 8, 2009 at 4:47 PM, Matthew Loraditch
<MLoraditch at heliontechnologies.com> wrote:

Also Remember Agent Licenses are also used for supervisors so factor that in
your count

Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
Support Issue? Email support at heliontechnologies.com for fast assistance!
________________________________________
From: cisco-voip-bounces at puck.nether.net
[cisco-voip-bounces at puck.nether.net] On Behalf Of Dane [dane at pktloss.net]
Sent: Tuesday, September 08, 2009 7:34 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX Agent Licensing ?


Can someone confirm if the agent licensing for IPCCX is based on the
number of agents logged in at one time or the number of agents you
will install the software (CAD) on?

For instance, if you have 40 possible agents but only 20 are ever
logged in at the same time (shift work).  Do you need 40 agent
licenses or just 20 for the max ever logged in at same time?

I ask the group because I don't always trust my sales reps when it
comes to licensing.
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