[cisco-voip] Unity 7 Connection and Voicemails on the PC

[Lewis, Chris]

You need to setup a Smart Host on Unity and also ensure the SMTP Virtual
Server is correct.

 

There are ways to receive emails with Voicemails as attachments which
can be played back on the PC or a mobile device.  You have to change the
Message Actions for the User and provided you have the smtp address
correct then it will relays the message and saves it in Unity.  You have
to be careful though as relaying the message to the Exchange doesn't
delete the message from Unity Connection (Unless you  decide to do
this).  

 

The messages are in wav format and that is all you can do.  They are
G.711 also which means about 7K per second for messages.  I did  set it
to G.729 which lowers the size considerably but as the Cisco G.729 codec
is their own there is nothing I could find which plays them back -
especially mobile devices.

 

I set it up so that only specific users have this functionality as we
didn't want to overload Exchange (would have gone for Unity if I had
wanted that one).  For all our users, I have it set that they get email
notification of a new message with the External Dial up number as part
of the Subject.  This works so that the users only need to click on the
number for it to dial into the server ( you will find adding the INTL
dial codes worthwhile here so they can do it from anywhere).  I also set
up Forwarding and Alternate Extensions (with their mobile devices as one
of them) so that they don't need to input their extension PLUS their PIN
code.  This way its only their PIN code and takes away an additional
step.

 

If you need more info then let me know - I have some docs somewhere on
the SMTP stuff.  

 

Chris

 

 

 

 ----- Original Message -----

From: Lelio Fulgenzi <lelio at uoguelph.ca>

To: thomaslemay at comcast.net

Cc: cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] Unity 7 Connection and Voicemails on the PC

Message-ID:

 
<850521019.5355301253201431723.JavaMail.root at simcoe.cs.uoguelph.ca>

Content-Type: text/plain; charset="utf-8"

 

IMAP access is via the client, so whatever client you are using to
access your exchange email is where you would program the external
account. For example, if you're using Outlook, you would program an
external account in Outlook pointing to your voice mail servers. No
additional work is required except for any network ACLs allowing
SSL/IMAP access from the clients to the host. 

 

That being said, I know that some mail servers allow you to program the
external account into the mail server itself and imports that mail so
that it looks like just another folder on the central mail server. I'm
not sure if Exchange can do this, or how it's done. 

 

As for exporting, you would use the COBRA tools to do that. Make sure
you are using the latest tool and are on the latest version/ES of Unity
Connection. Otherwise you could run into a password problem. 

 

--- 

Lelio Fulgenzi, B.A. 

Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 

(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

"Bad grammar makes me [sic]" - Tshirt 

 

 

----- Original Message ----- 

From: thomaslemay at comcast.net 

To: cisco-voip at puck.nether.net 

Sent: Thursday, September 17, 2009 11:22:28 AM GMT -05:00 US/Canada
Eastern 

Subject: [cisco-voip] Unity 7 Connection and Voicemails on the PC 

 

 

 

 

 

 

I am currently building out unity 7 connection on a lab server in an
effort to move off of unity 7 unified messaging. Does anyone know if
there any changes which need to be made on the exchange email
application in order for subscribers to receive voicemails on their
PC\Laptops (like unified messaging) while using unity connection? We are
running Exchange 2003 and I looked at the exchange properties via Active
Directory and saw that we have IMAP4 enabled. I would appreciate any
additional suggestions, configuration tips or details for creating the
folder and configuring the application for voice-mail to be received on
a PC? Finally, I believe that we can use a DIRT backup to get all of the
current subscriber data off of unity 4.0.5 and import it into unity 7
connection. Are there any issues with this process or is there a better
way to accomplish this with Cobras or other tools? 

 

 

 

thanks in advance. 

 

 

 

Tom 

 



The information contained in this message and its attachments 
is intended only for the private and confidential use of the 
intended recipient(s).  If you are not the intended recipient 
(or have received this e-mail in error) please notify the 
sender immediately and destroy this e-mail. Any unauthorized 
copying, disclosure or distribution of the material in this e-
mail is strictly prohibited.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090918/4b266295/attachment.html>