[cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

Fri Sep 18 10:49:21 EDT 2009

s there any num-exp statements in the system?

Also it would be helpful to see the translation patterns as well as  
the telephony service section

Craig
On Sep 18, 2009, at 10:28 AM, Kim, Hyoun S wrote:

> Hi all,
>
> Before you say anything, this isn’t the issue with 911 & Cisco  
> phones that have been asked about a billion times over.  This issue  
> is something I have never encountered and am not sure how to fix.
>
> My issue is with Call Manager Express on a Cisco 2851 Router (12.4 
> (13r)T).  My issue is with that my users, who have defined Speed  
> Dials on their Cisco phones.  The majority of the phones we run are  
> the Cisco 7961.  When user press the speed dial, for example which  
> begin with 91205XXXXXXX, it would sometimes dial 9-9-1-1-<Some  
> Random Numbers>.  It is not consistent, but it has happened 6 or 7  
> times within the past 2 months.  This is a sporadic occurrence so  
> trying to recreate the issue will be difficult.
>
> I’ve examined all the users’ speed dials and they follow the normal  
> guidelines (begin with 9, 1 for long distance, 7 digit number).
>
> Could it be the phone itself?  Maybe software?  Or maybe my config  
> involving dial-peers.
>
> The Load File we have for the 7961s are SCCP41.8-3-1S.
> The Boot Load is 7961G_64-02070631Amd64megRel.bin
>
> Below is my config:
> dial-peer voice 1 pots
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 911
>  port 0/0/0:23
>   forward-digits all
> !
> dial-peer voice 2 pots
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 9911
>  port 0/0/0:23
>  forward-digits 3
> !
> dial-peer voice 3 pots
>  corlist outgoing call-local
>  description ** T1 PRI pots dial-peer **
>  preference 1
>  destination-pattern 9T
>  port 0/0/0:23
> !
> dial-peer voice 4 pots
>  corlist outgoing call-domestic
>  description ** T1 PRI pots dial-peer **
>  shutdown
>  destination-pattern 91..........
>  port 0/0/0:23
>  forward-digits 11
> !
> dial-peer voice 5 pots
>  corlist outgoing call-international
>  description ** T1 PRI pots dial-peer **
>   destination-pattern 9011T
>  port 0/0/0:23
> !
> dial-peer voice 6 pots
>  corlist outgoing call-900
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 91900.......
>  port 0/0/0:23
> !
> dial-peer voice 7 pots
>  corlist outgoing call-976
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 91976.......
>  port 0/0/0:23
> !
> dial-peer voice 8 pots
>  description ** T1 PRI pots dial-peer **
>  translation-profile incoming incoming
>  incoming called-number .
>  direct-inward-dial
>  port 0/0/0:23
> !
> dial-peer voice 9 pots
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 911
>  port 0/0/1:23
>   forward-digits all
> !
> dial-peer voice 10 pots
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 9911
>  port 0/0/1:23
>  forward-digits 3
> !
> dial-peer voice 11 pots
>  corlist outgoing call-local
>  description ** T1 PRI pots dial-peer **
>  preference 2
>  destination-pattern 9T
>  port 0/0/1:23
> !
> dial-peer voice 12 pots
>  corlist outgoing call-domestic
>  description ** T1 PRI pots dial-peer **
>  shutdown
>  destination-pattern 91..........
>  port 0/0/1:23
> !
> dial-peer voice 13 pots
>  corlist outgoing call-international
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 9011T
>   port 0/0/1:23
> !
> dial-peer voice 14 pots
>  corlist outgoing call-900
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 91900.......
>  port 0/0/1:23
> !
> dial-peer voice 15 pots
>  corlist outgoing call-976
>  description ** T1 PRI pots dial-peer **
>  destination-pattern 91976.......
>  port 0/0/1:23
> !
> dial-peer voice 16 pots
>  description ** T1 PRI pots dial-peer **
>  incoming called-number .
>  direct-inward-dial
>  port 0/0/1:23
> !
> dial-peer voice 18 voip
>  description ** cue voicemail pilot number **
>  translation-profile outgoing PSTN_CallForwarding
>  destination-pattern 7000
>  session protocol sipv2
>  session target ipv4: xxx.xxx.xxx.xxx
>   dtmf-relay sip-notify
>  codec g711ulaw
>  no vad
> !
> dial-peer voice 19 voip
>  description ** cue auto attendant number **
>  translation-profile outgoing PSTN_CallForwarding
>  destination-pattern 7001
>  session protocol sipv2
>  session target ipv4: xxx.xxx.xxx.xxx
>  dtmf-relay sip-notify
>  codec g711ulaw
>  no vad
> !
> dial-peer voice 20 voip
>  description **CUE AA dial-peer**
>  destination-pattern 6300
>  session protocol sipv2
>  session target ipv4:xxx.xxx.xxx.xxx
>  dtmf-relay sip-notify
>  codec g711ulaw
>  no vad
>
> Any help would be appreciated!
>
> Hyoun Kim
> Network Administrator I
> Charter Media - East Division
>
> Email: Hyoun.Kim at chartercom.com
> Office: 615.217.6245
> Fax: 615.217.6255
>
>
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