[cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

Fri Sep 18 13:49:11 EDT 2009

The show dialplan number command will not show any dial-peers if the match is on the 9T matching dial peer.

Mark Marquez
Unified Communications Specialist
Gold Systems, Inc.
4840 Pearl East Circle, Suite #106
Boulder, Colorado 80301
303.447.2774 say "Mark Marquez"
mmarquez at goldsys.com<mailto:loui at goldsys.com>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kim, Hyoun S
Sent: Friday, September 18, 2009 11:38 AM
To: Philip Walenta; Craig Staffin Jr.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

I performed the command "show dialplan number <number>" with various numbers.  Is it normal to not have any matches given my config earlier?  The only things I get matches on are 911 & 9911.  For example:

KMBT_CME#show dialplan number 6152176255
Macro Exp.: 6152176255
No match, result=-1

KMBT_CME#show dialplan number 16152176255
Macro Exp.: 16152176255
No match, result=-1

KMBT_CME#show dialplan number 916152176255
Macro Exp.: 916152176255
No match, result=1

KMBT_CME#show dialplan number 911
Macro Exp.: 911

VoiceEncapPeer9
        peer type = voice, system default peer = FALSE, information type = voice,
        description = `** T1 PRI pots dial-peer **',
        tag = 9, destination-pattern = `911',
        voice reg type = 0, corresponding tag = 0,
        allow watch = FALSE
        answer-address = `', preference=0,
        CLID Restriction = None............ (rest output cut out)

Hyoun Kim
Network Administrator I
Charter Media - East Division

Email: Hyoun.Kim at chartercom.com
Office: 615.217.6245
Fax: 615.217.6255

From: Philip Walenta [mailto:pwalenta at wi.rr.com]
Sent: Friday, September 18, 2009 11:54 AM
To: Kim, Hyoun S; 'Craig Staffin Jr.'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

To test the dial plan on a router you can do "show dialplan number <number>" and it will list the dial peers in order of dial-peer matched.

________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kim, Hyoun S
Sent: Friday, September 18, 2009 11:40 AM
To: Craig Staffin Jr.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials
How would I find out which dial-peers are being matched?  On a further note, should I just eliminate the dial peer of 9T (on dial-peer 11 & dial-peer 3)?

On a side note, I didn't configure the CME Router.  I was just told to look at it and fix it.  Ha!

Hyoun Kim
Network Administrator I
Charter Media - East Division

Email: Hyoun.Kim at chartercom.com
Office: 615.217.6245
Fax: 615.217.6255

From: Craig Staffin [mailto:cmstaffin at gmail.com] On Behalf Of Craig Staffin Jr.
Sent: Friday, September 18, 2009 10:29 AM
To: Kim, Hyoun S
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

I don't see anything drasticlly wrong with the translations.

Not sure that they are working the way you want as incoming numbers would only match a 7 and make it nothing.

However the best thing for you is make sure that you know what dial-peers are being matched when you have an issue.

If it is matching the dial peer of 9T it could cause problems

Craig
On Sep 18, 2009, at 11:06 AM, Kim, Hyoun S wrote:

Hi Craig,

Attached is the configuration file without the ephone entries.

As for the translation patterns, 2 are defined, but only 1 is applied to a dial-peer.  There are no num-exp statements at all.

Thanks for your interest & help.

Hyoun Kim
Network Administrator I
Charter Media - East Division

Email: Hyoun.Kim at chartercom.com<mailto:Hyoun.Kim at chartercom.com>
Office: 615.217.6245
Fax: 615.217.6255

From: Craig Staffin [mailto:cmstaffin at gmail.com] On Behalf Of Craig Staffin Jr.
Sent: Friday, September 18, 2009 9:49 AM
To: Kim, Hyoun S
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call Manager Express / 911 Issue w/ Fast Dials

s there any num-exp statements in the system?

Also it would be helpful to see the translation patterns as well as the telephony service section

Craig
On Sep 18, 2009, at 10:28 AM, Kim, Hyoun S wrote:

Hi all,

Before you say anything, this isn't the issue with 911 & Cisco phones that have been asked about a billion times over.  This issue is something I have never encountered and am not sure how to fix.

My issue is with Call Manager Express on a Cisco 2851 Router (12.4(13r)T).  My issue is with that my users, who have defined Speed Dials on their Cisco phones.  The majority of the phones we run are the Cisco 7961.  When user press the speed dial, for example which begin with 91205XXXXXXX, it would sometimes dial 9-9-1-1-<Some Random Numbers>.  It is not consistent, but it has happened 6 or 7 times within the past 2 months.  This is a sporadic occurrence so trying to recreate the issue will be difficult.

I've examined all the users' speed dials and they follow the normal guidelines (begin with 9, 1 for long distance, 7 digit number).

Could it be the phone itself?  Maybe software?  Or maybe my config involving dial-peers.

The Load File we have for the 7961s are SCCP41.8-3-1S.
The Boot Load is 7961G_64-02070631Amd64megRel.bin

Below is my config:
dial-peer voice 1 pots
 description ** T1 PRI pots dial-peer **
 destination-pattern 911
 port 0/0/0:23
  forward-digits all
!
dial-peer voice 2 pots
 description ** T1 PRI pots dial-peer **
 destination-pattern 9911
 port 0/0/0:23
 forward-digits 3
!
dial-peer voice 3 pots
 corlist outgoing call-local
 description ** T1 PRI pots dial-peer **
 preference 1
 destination-pattern 9T
 port 0/0/0:23
!
dial-peer voice 4 pots
 corlist outgoing call-domestic
 description ** T1 PRI pots dial-peer **
 shutdown
 destination-pattern 91..........
 port 0/0/0:23
 forward-digits 11
!
dial-peer voice 5 pots
 corlist outgoing call-international
 description ** T1 PRI pots dial-peer **
  destination-pattern 9011T
 port 0/0/0:23
!
dial-peer voice 6 pots
 corlist outgoing call-900
 description ** T1 PRI pots dial-peer **
 destination-pattern 91900.......
 port 0/0/0:23
!
dial-peer voice 7 pots
 corlist outgoing call-976
 description ** T1 PRI pots dial-peer **
 destination-pattern 91976.......
 port 0/0/0:23
!
dial-peer voice 8 pots
 description ** T1 PRI pots dial-peer **
 translation-profile incoming incoming
 incoming called-number .
 direct-inward-dial
 port 0/0/0:23
!
dial-peer voice 9 pots
 description ** T1 PRI pots dial-peer **
 destination-pattern 911
 port 0/0/1:23
  forward-digits all
!
dial-peer voice 10 pots
 description ** T1 PRI pots dial-peer **
 destination-pattern 9911
 port 0/0/1:23
 forward-digits 3
!
dial-peer voice 11 pots
 corlist outgoing call-local
 description ** T1 PRI pots dial-peer **
 preference 2
 destination-pattern 9T
 port 0/0/1:23
!
dial-peer voice 12 pots
 corlist outgoing call-domestic
 description ** T1 PRI pots dial-peer **
 shutdown
 destination-pattern 91..........
 port 0/0/1:23
!
dial-peer voice 13 pots
 corlist outgoing call-international
 description ** T1 PRI pots dial-peer **
 destination-pattern 9011T
  port 0/0/1:23
!
dial-peer voice 14 pots
 corlist outgoing call-900
 description ** T1 PRI pots dial-peer **
 destination-pattern 91900.......
 port 0/0/1:23
!
dial-peer voice 15 pots
 corlist outgoing call-976
 description ** T1 PRI pots dial-peer **
 destination-pattern 91976.......
 port 0/0/1:23
!
dial-peer voice 16 pots
 description ** T1 PRI pots dial-peer **
 incoming called-number .
 direct-inward-dial
 port 0/0/1:23
!
dial-peer voice 18 voip
 description ** cue voicemail pilot number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 7000
 session protocol sipv2
 session target ipv4: xxx.xxx.xxx.xxx
  dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 19 voip
 description ** cue auto attendant number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 7001
 session protocol sipv2
 session target ipv4: xxx.xxx.xxx.xxx
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 20 voip
 description **CUE AA dial-peer**
 destination-pattern 6300
 session protocol sipv2
 session target ipv4:xxx.xxx.xxx.xxx
 dtmf-relay sip-notify
 codec g711ulaw
 no vad

Any help would be appreciated!

Hyoun Kim
Network Administrator I
Charter Media - East Division

Email: Hyoun.Kim at chartercom.com<mailto:Hyoun.Kim at chartercom.com>
Office: 615.217.6245
Fax: 615.217.6255

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<KMBT_CME Edited Config.txt>

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The contents of this e-mail message and

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