[cisco-voip] Cannot dial outbound!

[Syed Khalid Ali]

Register the phone with Publisher and Verify with Dialed Number Analyzer

On Fri, Sep 25, 2009 at 2:52 AM, Dennis Heim <Dennis.Heim at cdw.com> wrote:
> I’d say wait until after hours and do a cluster reboot. Something obviously
> is not synching between the servers. You may also want to run dbhelper and
> verify db sync.
>
>
>
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 11711 N. Meridian Street, Suite 225
> Carmel, IN  46032
>
> 317.569.4255 Office
> 317.569.4201 Fax
> 317.694.6070 Cell
>
> dennis.heim at cdw.com
> www.berbee.com
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Subhrojyoti
> Banerjee
> Sent: Thursday, September 24, 2009 4:20 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Cannot dial outbound!
>
>
>
> Hi All,
>
> We have a CCM 4.1(3)ES66 cluster with 1 PUB and SUB. Currently I have a
> situation where, if phones are registered to SUB they can make OUTBOUND
> calls but when I change the DP and make one of them register to PUB outbound
> calls cannot be made from that IP Phone. It's something like this-
>
> DP1- Sub, Pub
> DP2- Pub, Sub
> DN- 89400
> DD- 00620679233
> RP- 0.@
>
> When I change the device pool of this IPT to DP1 then we can call outbound,
> but if I change it to DP2 then call fails. No other config changes are made.
> Infact we are not able to dial more than "00". I have checked the CCM trace
> and I see "Digit analysis: potentialMatches=NoPotentialMatchesExist"
> immediately after "00" is dialed. This is strange because the same phone
> with CSS intact is able to make calls when registered to SUB.
>
> To give some background on this, about a month or so back, we had the same
> problem, but that time it was with the SUB. Customer claimed that few
> changes (not sure what exactly) were made to the NANP file in the SUB after
> which outbound calls from SUB failed. I had created a RP with full E.164 and
> was able to make outbound call, which made me think probably the NANP macro
> in SUB was corrupt or not invoked. I replaced the backup of the NANP file in
> SUB but it didn't help, even tried copying the one from PUB which also
> didn't help. Infact I tried republishing the DB from PUB using DBLHelper but
> it didn't make any difference either. Ultimately we rebuild the SUB from a 2
> month old RAID 1 disk and then republished the PUB database once again to
> SUB.
>
> Things worked just fine until last 2 weeks when again few changes were made
> to the NANP file and dialing from PUB failed. This time, I have tried
> replacing the NANP file in PUB from the SUB but that didn't help. DBLHelper
> doesn't show any DB problem, which was probably expected. Now the only thing
> left is the rebuilding of PUB from the old RAID 1 and then republish it to
> the SUB, offcourse that would mean 2 month old DB.
>
> Although I'm yet to check the traces(SDI/SDL) in details, I was wondering if
> anyone has ever faced such an issue and could this be a possible bug?
>
> Thanks,
> Subhrojyoti
>
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>



-- 
Thanks,
Syed Khalid Ali