[cisco-voip] ARC and Cisco product

[Tired Banchini]

Chaps,

General question in terms of ARC and how Cisco position ARC's product set in
comparison to their own. I am particularly interested in the Contact Centre
product set/ functions....

ARC have a number of products, which seem to overlap somewhat with Cisco's
CC product set and from my initial experience it would appear Cisco are
happy to push some Cisco product set while pushing ARC for others, once such
example is CU*AC.

Do Cisco push ARC solutions in the context of small scale CC, ala IPCCX....?

An example might be where you want to fragment the IPCCX functions, such
IVR/ ACD etc. i.e. deploy IVR separately, while retaining the ACD on IPCCX.
Does IPCCX become overkill and hence we have a slot for another Cisco
Product or ARC for the ACD function...?

TB.
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