[cisco-voip] uccx agent selection?

[Ed Leatherman]

I vaguely remember something about nesting select agent steps to add a
caller to another queue while leaving them in the previous one.. maybe give
that a try? Never had to do it myself.

On Tue, Sep 29, 2009 at 6:43 PM, Countryman, Edward <
Edward.Countryman at provena.org> wrote:

>  In one of my call centers I have two groups that handle different caller
> needs.  The caller selects which group they need upfront and are queued to
> that group for the next available agent.
>
>
>
> What would be the appropriate way to configure this if I wanted these
> groups to be able to back each other up after an initial wait time period?
>  Skill based routing would let me do this but without the initial time
> period.  Resource groups don’t seem to allow this either.
>
>
>
> Any thoughts on this would be appreciated?
>
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>


-- 
Ed Leatherman
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