[cisco-voip] uccx agent selection?

[Scott Voll]

I think the same thing.  they go to queue then you wait the time you
want..... forward them to the next queue where the skill can get to them.
Scott

On Tue, Sep 29, 2009 at 4:02 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I vaguely remember something about nesting select agent steps to add a
> caller to another queue while leaving them in the previous one.. maybe give
> that a try? Never had to do it myself.
>
> On Tue, Sep 29, 2009 at 6:43 PM, Countryman, Edward <
> Edward.Countryman at provena.org> wrote:
>
>>  In one of my call centers I have two groups that handle different caller
>> needs.  The caller selects which group they need upfront and are queued to
>> that group for the next available agent.
>>
>>
>>
>> What would be the appropriate way to configure this if I wanted these
>> groups to be able to back each other up after an initial wait time period?
>>  Skill based routing would let me do this but without the initial time
>> period.  Resource groups don’t seem to allow this either.
>>
>>
>>
>> Any thoughts on this would be appreciated?
>>
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>>
>
>
> --
> Ed Leatherman
>
>
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