[cisco-voip] Unity out call notification

[thomaslemay at comcast.net]

Ed, 



I believe you were experiencing some SDL OOS issues a few weeks ago.  Could you post exactly what your resolution was to fix this issue?  I am noticing a lot of SDL link to remote application out of service notifications in my email box.  Some general research on the topic suggests looking for issues in the network.  I am wondering if you found an issue in your network and if so, what was it? 



Thanks, 



Tom 



----- Original Message ----- 
From: "Edward Countryman" <Edward.Countryman at provena.org> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, September 30, 2009 11:43:09 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Unity out call notification 




Even with the * in the table I cannot enter an 11 digit number preceded by a 9.  I tried both the * and the 9??????????? But unity returns the same error  “ Phone number does not fit dialing rules or your dialing permissions” 



Is there a setting somewhere that has to be changed to allow this type of out calling other the COS and restriction table? 





From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Wednesday, September 30, 2009 10:17 AM 
To: Countryman, Edward 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Unity out call notification 




You'll definitely want to change that....* allows anything. 

the format is a valid number and/or ? 

so, 9??????????? would allow a 9 followed by 11 digits. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Edward Countryman" <Edward.Countryman at provena.org> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, September 30, 2009 11:05:01 AM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] Unity out call notification 


This is the first and only out call application from Unity 



Do you know how the restriction table should be formatted to allow a 12 digit dial  (i.e. 91xxxyyynnnn )  



Presently I have * which the doc says is a wild card 





From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Wednesday, September 30, 2009 10:03 AM 
To: Countryman, Edward 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] Unity out call notification 




The class of service assigned to the user refers to particular restriction tables that dictate what numbers you can add. You will have to follow your dial plan rules, e.g. add a 9 and make sure your voice mail ports can dial out. 

Be careful though, giving your voice mail ports LD access can be considered a potential toll fraud vulnerability. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Edward Countryman" <Edward.Countryman at provena.org> 
To: cisco-voip at puck.nether.net 
Sent: Wednesday, September 30, 2009 10:58:50 AM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] Unity out call notification 



I have an application where the user wants to be called on her Cell whenever a message is left in a particular mail box.  Although I have unity calling extensions for other notifications Unity won’t let me enter the external number to call.  I created a separate dialing restriction table and a separate COS for this application but unity continues to tell me “Phone number does not fit dialing rules or your dialing permissions”  and will not let me even enter the number into the notification device page.  We are unity 7.0 

 Anyone know what I am missing to make this work?? 


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