[cisco-voip] Adding UCCX Script on existing DN

[Haas, Neal]

How about taking the DN pointing it to UNITY thru a CTI route point, play the "messages are recorded" press 1 to continue press 2 to for "la la land" then have it transfer to a NEW DN which the customer does not know about, change the line appearance to make it look like the old DN so nothing has changed.

Dirty but it works.

Neal Haas

1020 S 10th St
Fresno, CA  93702
Desk 559.600.5890

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Monday, April 05, 2010 2:58 PM
To: Ratko Dodevski
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Adding UCCX Script on existing DN

sounds pretty ugly.  make a Partition that outside callers can call with the DN.  make it a RP and then give the CTI ports a CSS that only includes the Agents DN..

don't they normally call a Call center number and then get routed to the agent?  Why can't you add the prompt to that script?

Scott
On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com<mailto:rade239 at gmail.com>> wrote:
Hi guys, I have a bit of unusual problem. My customer wants every time
someone calls there agents to get a prompt saying the the call will be
recorded. The problem is that I don't know how to do that directly on
a DN. for example they want when someone calls DN 239 (which is actual
DN on a device not a CTI Route Point) to get a prompt and than the
call to be routed to that agent. They don't want to change the agent's
DN.

Thanks

--
Ratko
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