[cisco-voip] Adding UCCX Script on existing DN

[Pavan]

Ratko,

Looks like your really looking for preconnect announcements. CCM 8.0  
can do that natively (with an external policy server) using the ECC  
(External Call Control) API. You would upload a custom announcement   
onto CCM and the annunciator can be inserted automagically  pre- 
connect. You can do this with extremely fine granularity based on  
policy returned from your policy server. I also believe sample code is  
available on CCO for implementing your own policy server.

Regards
-Pavan
Sent from my phone

On Apr 5, 2010, at 5:32 PM, Ratko Dodevski <rade239 at gmail.com> wrote:

> This sounds like it would work... I need to do some testing... It's
> definitely very odd, but this idea sounds like a real place to start
>
> Thanks
>
> On Tue, Apr 6, 2010 at 12:27 AM, Johnny Crothers  
> <randvines at gmail.com> wrote:
>> It all sounds a bit odd!
>> I think the only way to achieve this is to put all agents into a  
>> Partition
>> that is different for all other users, say "agent_pt" create a RP  
>> for each
>> DN which is in the normal phones PT, RP is Jtapi trigger and has an
>> application that accepts the call, plays a prompt then transfers  
>> the call to
>> the orginal DN. the RP has a CSS which lists the agent_pt and not  
>> the normal
>> phone PT.
>> I think this is the same as Scott had suggested before.
>> Although I would push to ensure that this is a business requirement  
>> as it
>> sounds a bit strange to have this in place.
>> Cheers,
>> Johnny
>>
>> On Tue, Apr 6, 2010 at 10:20 AM, Scott Voll <svoll.voip at gmail.com>  
>> wrote:
>>>
>>> Sorry.  Written Policy.  something we are working on here.   
>>> Policy's have
>>> lacked, so now it's a management issue of writing policy so every  
>>> employee
>>> knows what is normal operating procedure and how they should  
>>> work.  eg. disk
>>> quotas, email storage, etc.
>>> Scott
>>>
>>> On Mon, Apr 5, 2010 at 3:16 PM, Ratko Dodevski <rade239 at gmail.com>  
>>> wrote:
>>>>
>>>> Policy??? what kind of policy??? sorry, I'm not very good with UCCX
>>>>
>>>> On Tue, Apr 6, 2010 at 12:14 AM, Scott Voll  
>>>> <svoll.voip at gmail.com> wrote:
>>>>> Sounds like either a change in putting all agents in a CSS that  
>>>>> only
>>>>> can be
>>>>> reached via the RP or a Policy needs to be written.
>>>>>  I don't have anymore ideas.
>>>>> Sorry
>>>>> Scott
>>>>>
>>>>> On Mon, Apr 5, 2010 at 3:05 PM, Ratko Dodevski <rade239 at gmail.com>
>>>>> wrote:
>>>>>>
>>>>>> The problem is that they want this for inside calls (very  
>>>>>> unusual)...
>>>>>> they want if someone from inside the network calls for an agent  
>>>>>> to
>>>>>> have the prompt...
>>>>>> I'm kind of stuck :(((
>>>>>>
>>>>>> On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll  
>>>>>> <svoll.voip at gmail.com>
>>>>>> wrote:
>>>>>>> sounds pretty ugly.  make a Partition that outside callers can  
>>>>>>> call
>>>>>>> with
>>>>>>> the
>>>>>>> DN.  make it a RP and then give the CTI ports a CSS that only
>>>>>>> includes
>>>>>>> the
>>>>>>> Agents DN..
>>>>>>> don't they normally call a Call center number and then get  
>>>>>>> routed to
>>>>>>> the
>>>>>>> agent?  Why can't you add the prompt to that script?
>>>>>>> Scott
>>>>>>>
>>>>>>> On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com 
>>>>>>> >
>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi guys, I have a bit of unusual problem. My customer wants  
>>>>>>>> every
>>>>>>>> time
>>>>>>>> someone calls there agents to get a prompt saying the the  
>>>>>>>> call will
>>>>>>>> be
>>>>>>>> recorded. The problem is that I don't know how to do that  
>>>>>>>> directly
>>>>>>>> on
>>>>>>>> a DN. for example they want when someone calls DN 239 (which is
>>>>>>>> actual
>>>>>>>> DN on a device not a CTI Route Point) to get a prompt and  
>>>>>>>> than the
>>>>>>>> call to be routed to that agent. They don't want to change the
>>>>>>>> agent's
>>>>>>>> DN.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> --
>>>>>>>> Ratko
>>>>>>>> _______________________________________________
>>>>>>>> cisco-voip mailing list
>>>>>>>> cisco-voip at puck.nether.net
>>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Ratko
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Ratko
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>
>
>
> -- 
> Ratko
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip