[cisco-voip] Adding UCCX Script on existing DN

[Ratko Dodevski]

This sounds like it would work... I need to do some testing... It's
definitely very odd, but this idea sounds like a real place to start

Thanks

On Tue, Apr 6, 2010 at 12:27 AM, Johnny Crothers <randvines at gmail.com> wrote:
> It all sounds a bit odd!
> I think the only way to achieve this is to put all agents into a Partition
> that is different for all other users, say "agent_pt" create a RP for each
> DN which is in the normal phones PT, RP is Jtapi trigger and has an
> application that accepts the call, plays a prompt then transfers the call to
> the orginal DN. the RP has a CSS which lists the agent_pt and not the normal
> phone PT.
> I think this is the same as Scott had suggested before.
> Although I would push to ensure that this is a business requirement as it
> sounds a bit strange to have this in place.
> Cheers,
> Johnny
>
> On Tue, Apr 6, 2010 at 10:20 AM, Scott Voll <svoll.voip at gmail.com> wrote:
>>
>> Sorry.  Written Policy.  something we are working on here.  Policy's have
>> lacked, so now it's a management issue of writing policy so every employee
>> knows what is normal operating procedure and how they should work.  eg. disk
>> quotas, email storage, etc.
>> Scott
>>
>> On Mon, Apr 5, 2010 at 3:16 PM, Ratko Dodevski <rade239 at gmail.com> wrote:
>>>
>>> Policy??? what kind of policy??? sorry, I'm not very good with UCCX
>>>
>>> On Tue, Apr 6, 2010 at 12:14 AM, Scott Voll <svoll.voip at gmail.com> wrote:
>>> > Sounds like either a change in putting all agents in a CSS that only
>>> > can be
>>> > reached via the RP or a Policy needs to be written.
>>> >  I don't have anymore ideas.
>>> > Sorry
>>> > Scott
>>> >
>>> > On Mon, Apr 5, 2010 at 3:05 PM, Ratko Dodevski <rade239 at gmail.com>
>>> > wrote:
>>> >>
>>> >> The problem is that they want this for inside calls (very unusual)...
>>> >> they want if someone from inside the network calls for an agent to
>>> >> have the prompt...
>>> >> I'm kind of stuck :(((
>>> >>
>>> >> On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll <svoll.voip at gmail.com>
>>> >> wrote:
>>> >> > sounds pretty ugly.  make a Partition that outside callers can call
>>> >> > with
>>> >> > the
>>> >> > DN.  make it a RP and then give the CTI ports a CSS that only
>>> >> > includes
>>> >> > the
>>> >> > Agents DN..
>>> >> > don't they normally call a Call center number and then get routed to
>>> >> > the
>>> >> > agent?  Why can't you add the prompt to that script?
>>> >> > Scott
>>> >> >
>>> >> > On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com>
>>> >> > wrote:
>>> >> >>
>>> >> >> Hi guys, I have a bit of unusual problem. My customer wants every
>>> >> >> time
>>> >> >> someone calls there agents to get a prompt saying the the call will
>>> >> >> be
>>> >> >> recorded. The problem is that I don't know how to do that directly
>>> >> >> on
>>> >> >> a DN. for example they want when someone calls DN 239 (which is
>>> >> >> actual
>>> >> >> DN on a device not a CTI Route Point) to get a prompt and than the
>>> >> >> call to be routed to that agent. They don't want to change the
>>> >> >> agent's
>>> >> >> DN.
>>> >> >>
>>> >> >> Thanks
>>> >> >>
>>> >> >> --
>>> >> >> Ratko
>>> >> >> _______________________________________________
>>> >> >> cisco-voip mailing list
>>> >> >> cisco-voip at puck.nether.net
>>> >> >> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> >> >
>>> >> >
>>> >>
>>> >>
>>> >>
>>> >> --
>>> >> Ratko
>>> >
>>> >
>>>
>>>
>>>
>>> --
>>> Ratko
>>
>>
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>>
>
>



-- 
Ratko