[cisco-voip] Adding UCCX Script on existing DN

[Johnny Crothers]

It all sounds a bit odd!

I think the only way to achieve this is to put all agents into a Partition
that is different for all other users, say "agent_pt" create a RP for each
DN which is in the normal phones PT, RP is Jtapi trigger and has an
application that accepts the call, plays a prompt then transfers the call to
the orginal DN. the RP has a CSS which lists the agent_pt and not the normal
phone PT.

I think this is the same as Scott had suggested before.

Although I would push to ensure that this is a business requirement as it
sounds a bit strange to have this in place.

Cheers,

Johnny

On Tue, Apr 6, 2010 at 10:20 AM, Scott Voll <svoll.voip at gmail.com> wrote:

> Sorry.  Written Policy.  something we are working on here.  Policy's have
> lacked, so now it's a management issue of writing policy so every employee
> knows what is normal operating procedure and how they should work.  eg. disk
> quotas, email storage, etc.
>
> Scott
>
>
> On Mon, Apr 5, 2010 at 3:16 PM, Ratko Dodevski <rade239 at gmail.com> wrote:
>
>> Policy??? what kind of policy??? sorry, I'm not very good with UCCX
>>
>> On Tue, Apr 6, 2010 at 12:14 AM, Scott Voll <svoll.voip at gmail.com> wrote:
>> > Sounds like either a change in putting all agents in a CSS that only can
>> be
>> > reached via the RP or a Policy needs to be written.
>> >  I don't have anymore ideas.
>> > Sorry
>> > Scott
>> >
>> > On Mon, Apr 5, 2010 at 3:05 PM, Ratko Dodevski <rade239 at gmail.com>
>> wrote:
>> >>
>> >> The problem is that they want this for inside calls (very unusual)...
>> >> they want if someone from inside the network calls for an agent to
>> >> have the prompt...
>> >> I'm kind of stuck :(((
>> >>
>> >> On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll <svoll.voip at gmail.com>
>> wrote:
>> >> > sounds pretty ugly.  make a Partition that outside callers can call
>> with
>> >> > the
>> >> > DN.  make it a RP and then give the CTI ports a CSS that only
>> includes
>> >> > the
>> >> > Agents DN..
>> >> > don't they normally call a Call center number and then get routed to
>> the
>> >> > agent?  Why can't you add the prompt to that script?
>> >> > Scott
>> >> >
>> >> > On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com>
>> >> > wrote:
>> >> >>
>> >> >> Hi guys, I have a bit of unusual problem. My customer wants every
>> time
>> >> >> someone calls there agents to get a prompt saying the the call will
>> be
>> >> >> recorded. The problem is that I don't know how to do that directly
>> on
>> >> >> a DN. for example they want when someone calls DN 239 (which is
>> actual
>> >> >> DN on a device not a CTI Route Point) to get a prompt and than the
>> >> >> call to be routed to that agent. They don't want to change the
>> agent's
>> >> >> DN.
>> >> >>
>> >> >> Thanks
>> >> >>
>> >> >> --
>> >> >> Ratko
>> >> >> _______________________________________________
>> >> >> cisco-voip mailing list
>> >> >> cisco-voip at puck.nether.net
>> >> >> https://puck.nether.net/mailman/listinfo/cisco-voip
>> >> >
>> >> >
>> >>
>> >>
>> >>
>> >> --
>> >> Ratko
>> >
>> >
>>
>>
>>
>> --
>> Ratko
>>
>
>
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