[cisco-voip] Adding UCCX Script on existing DN

[Scott Voll]

Sorry.  Written Policy.  something we are working on here.  Policy's have
lacked, so now it's a management issue of writing policy so every employee
knows what is normal operating procedure and how they should work.  eg. disk
quotas, email storage, etc.

Scott

On Mon, Apr 5, 2010 at 3:16 PM, Ratko Dodevski <rade239 at gmail.com> wrote:

> Policy??? what kind of policy??? sorry, I'm not very good with UCCX
>
> On Tue, Apr 6, 2010 at 12:14 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> > Sounds like either a change in putting all agents in a CSS that only can
> be
> > reached via the RP or a Policy needs to be written.
> >  I don't have anymore ideas.
> > Sorry
> > Scott
> >
> > On Mon, Apr 5, 2010 at 3:05 PM, Ratko Dodevski <rade239 at gmail.com>
> wrote:
> >>
> >> The problem is that they want this for inside calls (very unusual)...
> >> they want if someone from inside the network calls for an agent to
> >> have the prompt...
> >> I'm kind of stuck :(((
> >>
> >> On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll <svoll.voip at gmail.com>
> wrote:
> >> > sounds pretty ugly.  make a Partition that outside callers can call
> with
> >> > the
> >> > DN.  make it a RP and then give the CTI ports a CSS that only includes
> >> > the
> >> > Agents DN..
> >> > don't they normally call a Call center number and then get routed to
> the
> >> > agent?  Why can't you add the prompt to that script?
> >> > Scott
> >> >
> >> > On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com>
> >> > wrote:
> >> >>
> >> >> Hi guys, I have a bit of unusual problem. My customer wants every
> time
> >> >> someone calls there agents to get a prompt saying the the call will
> be
> >> >> recorded. The problem is that I don't know how to do that directly on
> >> >> a DN. for example they want when someone calls DN 239 (which is
> actual
> >> >> DN on a device not a CTI Route Point) to get a prompt and than the
> >> >> call to be routed to that agent. They don't want to change the
> agent's
> >> >> DN.
> >> >>
> >> >> Thanks
> >> >>
> >> >> --
> >> >> Ratko
> >> >> _______________________________________________
> >> >> cisco-voip mailing list
> >> >> cisco-voip at puck.nether.net
> >> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >> >
> >> >
> >>
> >>
> >>
> >> --
> >> Ratko
> >
> >
>
>
>
> --
> Ratko
>
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