[cisco-voip] Adding UCCX Script on existing DN

[Ratko Dodevski]

Policy??? what kind of policy??? sorry, I'm not very good with UCCX

On Tue, Apr 6, 2010 at 12:14 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> Sounds like either a change in putting all agents in a CSS that only can be
> reached via the RP or a Policy needs to be written.
>  I don't have anymore ideas.
> Sorry
> Scott
>
> On Mon, Apr 5, 2010 at 3:05 PM, Ratko Dodevski <rade239 at gmail.com> wrote:
>>
>> The problem is that they want this for inside calls (very unusual)...
>> they want if someone from inside the network calls for an agent to
>> have the prompt...
>> I'm kind of stuck :(((
>>
>> On Mon, Apr 5, 2010 at 11:57 PM, Scott Voll <svoll.voip at gmail.com> wrote:
>> > sounds pretty ugly.  make a Partition that outside callers can call with
>> > the
>> > DN.  make it a RP and then give the CTI ports a CSS that only includes
>> > the
>> > Agents DN..
>> > don't they normally call a Call center number and then get routed to the
>> > agent?  Why can't you add the prompt to that script?
>> > Scott
>> >
>> > On Mon, Apr 5, 2010 at 2:12 PM, Ratko Dodevski <rade239 at gmail.com>
>> > wrote:
>> >>
>> >> Hi guys, I have a bit of unusual problem. My customer wants every time
>> >> someone calls there agents to get a prompt saying the the call will be
>> >> recorded. The problem is that I don't know how to do that directly on
>> >> a DN. for example they want when someone calls DN 239 (which is actual
>> >> DN on a device not a CTI Route Point) to get a prompt and than the
>> >> call to be routed to that agent. They don't want to change the agent's
>> >> DN.
>> >>
>> >> Thanks
>> >>
>> >> --
>> >> Ratko
>> >> _______________________________________________
>> >> cisco-voip mailing list
>> >> cisco-voip at puck.nether.net
>> >> https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> >
>>
>>
>>
>> --
>> Ratko
>
>



-- 
Ratko