[cisco-voip] DTMF issues with VG224 but not other phones (UPDATE)

Justin Steinberg jsteinberg at gmail.com
Wed Apr 7 13:54:12 EDT 2010


the 'Affected Versions' link within the bugtoolkit is completely worthless
and is not accurate.

if you look closely you will even see 12.4(15)T8 listed :)

On Wed, Apr 7, 2010 at 1:43 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> 12.4(22)T is affected
>
>
> http://tools.cisco.com/Support/BugToolKit/search/knownAffectedVersions.do?method=fetchKnownAffectedVersions&bugId=CSCso87127
>
> I think I'm going to take baby steps here and upgrade to 12.4(15)T8 as
> suggested in the notes.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ----- Original Message -----
> From: "Justin Steinberg" <jsteinberg at gmail.com>
> To: "Peter Slow" <peter.slow at gmail.com>
> Cc: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "cisco-voip voyp list" <
> cisco-voip at puck.nether.net>
> Sent: Wednesday, April 7, 2010 1:31:15 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] DTMF issues with VG224 but not other phones
> (UPDATE)
>
> I think you are most definitely experiencing that bug.  upgrade your IOS to
> a fixed version, 12.4(22)T has some nice SCCP features.
>
> On Wed, Apr 7, 2010 at 1:09 PM, Peter Slow <peter.slow at gmail.com> wrote:
>
>> honestly, if you listen closely, you might be able to hear it with a
>> human ear. try a testcall to your cellphone from the ip phone, press a
>> button, try again from the vg224 phone, press a button. I think it
>> sounds like a continuous tone with a "blip" in the middle. it may just
>> be clearly audible as two separate tones.
>>
>> actually, your working/non working scenarios make sense with that bug,
>> since in the working scenario from an IP phone, there are never any
>> DTMF digits in the RTP stream in the first place. (so its impossible
>> to hit the bug.)
>>
>> I would do that test and then upgrade the 224 to 12.4(15)T8.
>>
>> On Wed, Apr 7, 2010 at 12:56 PM, Lelio Fulgenzi <lelio at uoguelph.ca>
>> wrote:
>> > i knew it. i'll have to get my digital structures book out and build a
>> > flip/flop switch to take care of that.
>> >
>> > call flow. yes. here it is. get ready. don't blink.
>> >
>> > farmer's fingers -> analog set -> VG224 (SCCP) port -> campus cloud ->
>> 3945
>> > PRI (MGCP) -> PSTN -> Bank's IVR
>> >
>> > interesting part about the IVR reading back the numbers. i'll have to
>> check
>> > that out.
>> >
>> >
>> > ---
>> > Lelio Fulgenzi, B.A.
>> > Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> > (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> > Cooking with unix is easy. You just sed it and forget it.
>> >                               - LFJ (with apologies to Mr. Popeil)
>> >
>> >
>> > ----- Original Message -----
>> > From: "Peter Slow" <peter.slow at gmail.com>
>> > To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> > Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net>
>> > Sent: Wednesday, April 7, 2010 12:49:34 PM GMT -05:00 US/Canada Eastern
>> > Subject: Re: [cisco-voip] DTMF issues with VG224 but not other phones
>> > (UPDATE)
>> >
>> > obviously the F's are a problem. we can set them all to zeros with a
>> > 9-volt battery and some copper wire. pop the cover off that bad boy
>> > and we'll get started.
>> >
>> > Are you going to tell us about the call flow? =) how does the call
>> > egress your network to get to the IVR?
>> >
>> > -Peter
>> >
>> > On Wed, Apr 7, 2010 at 12:44 PM, Lelio Fulgenzi <lelio at uoguelph.ca>
>> wrote:
>> >> pretty show diag output follows. i wonder if it's all those F's in
>> there
>> >> that are causing the problem. looks like way too many for me.
>> >>
>> >> ________________________________
>> >> kc_vg224_no1>show diag
>> >> VG224 Backplane EEPROM:
>> >>         PCB Serial Number        : FOC1115449X
>> >>         Processor type           : 7B
>> >>         Top Assy. Part Number    : 800-24228-05
>> >>         Board Revision           : B0
>> >>         Fab Part Number          : 28-5952-03
>> >>         Deviation Number         : 8-2097
>> >>         Manufacturing Test Data  : FF FF FF FF FF FF FF FF
>> >>         RMA Number               : 255-255-255-255
>> >>         RMA Test History         : FF
>> >>         RMA History              : FF
>> >>         Chassis Serial Number    : FHK1118F0Z8
>> >>         Chassis MAC Address      : 001a.e221.be33
>> >>         MAC Address block size   : 5
>> >>         Field Diagnostics Data   : FF FF FF FF FF FF FF FF
>> >>         Hardware Revision        : 4.1
>> >>         Number of Slots          : 1
>> >>         Product (FRU) Number     : VG224
>> >>         Version Identifier       : V02
>> >>         EEPROM format version 4
>> >>         EEPROM contents (hex):
>> >>           0x00: 04 FF C1 8B 46 4F 43 31 31 31 35 34 34 39 58 09
>> >>           0x10: 7B 40 04 5B C0 46 03 20 00 5E A4 05 42 42 30 85
>> >>           0x20: 1C 17 40 03 80 00 08 08 31 C4 08 FF FF FF FF FF
>> >>           0x30: FF FF FF 81 FF FF FF FF 03 FF 04 FF C2 8B 46 48
>> >>           0x40: 4B 31 31 31 38 46 30 5A 38 C3 06 00 1A E2 21 BE
>> >>           0x50: 33 43 00 05 C5 08 FF FF FF FF FF FF FF FF 41 04
>> >>           0x60: 01 01 01 CB 85 56 47 32 32 34 89 56 30 32 00 FF
>> >>           0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
>> >> Slot 0:
>> >>         VG224 Motherboard 24FXS-2FE (3 onboard DSPs) Port adapter, 26
>> >> ports
>> >>         Port adapter is analyzed
>> >>         Port adapter insertion time unknown
>> >>         EEPROM contents at hardware discovery:
>> >>         PCB Serial Number        : FOC1115449X
>> >>         Processor type           : 7B
>> >>         Top Assy. Part Number    : 800-24228-05
>> >>         Board Revision           : B0
>> >>         Fab Part Number          : 28-5952-03
>> >>         Deviation Number         : 8-2097
>> >>         Manufacturing Test Data  : FF FF FF FF FF FF FF FF
>> >>         RMA Number               : 255-255-255-255
>> >>         RMA Test History         : FF
>> >>         RMA History              : FF
>> >>         Chassis Serial Number    : FHK1118F0Z8
>> >>         Chassis MAC Address      : 001a.e221.be33
>> >>         MAC Address block size   : 5
>> >>         Field Diagnostics Data   : FF FF FF FF FF FF FF FF
>> >>         Hardware Revision        : 4.1
>> >>         Number of Slots          : 1
>> >>         Product (FRU) Number     : VG224
>> >>         Version Identifier       : V02
>> >>         EEPROM format version 4
>> >>         EEPROM contents (hex):
>> >>           0x00: 04 FF C1 8B 46 4F 43 31 31 31 35 34 34 39 58 09
>> >>           0x10: 7B 40 04 5B C0 46 03 20 00 5E A4 05 42 42 30 85
>> >>           0x20: 1C 17 40 03 80 00 08 08 31 C4 08 FF FF FF FF FF
>> >>           0x30: FF FF FF 81 FF FF FF FF 03 FF 04 FF C2 8B 46 48
>> >>           0x40: 4B 31 31 31 38 46 30 5A 38 C3 06 00 1A E2 21 BE
>> >>           0x50: 33 43 00 05 C5 08 FF FF FF FF FF FF FF FF 41 04
>> >>           0x60: 01 01 01 CB 85 56 47 32 32 34 89 56 30 32 00 FF
>> >>           0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
>> >> ________________________________
>> >> ---
>> >> Lelio Fulgenzi, B.A.
>> >> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> >> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> >> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >> Cooking with unix is easy. You just sed it and forget it.
>> >>                               - LFJ (with apologies to Mr. Popeil)
>> >>
>> >>
>> >> ----- Original Message -----
>> >> From: "Peter Slow" <peter.slow at gmail.com>
>> >> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> >> Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net>
>> >> Sent: Wednesday, April 7, 2010 12:38:44 PM GMT -05:00 US/Canada Eastern
>> >> Subject: Re: [cisco-voip] DTMF issues with VG224 but not other phones
>> >> (UPDATE)
>> >>
>> >> no you did not, i am clearly wrong about the DSPs in use in the VG224.
>> >> could i see a show diag real quick, just for my own knowledge?
>> >> if the symptoms described earlier match the ones you're seeing, your
>> >> version is certainly susceptible to that bug.
>> >>
>> >> a quick way to tell if thats you issue, at least at that gateway, is
>> >> to grab a packet capture of a g.711 testcall and rebuild it using
>> >> wireshark. if you hear any dtmf tones in the RTP stream, you're
>> >> hitting that bug.
>> >>
>> >> -Peter
>> >>
>> >> On Wed, Apr 7, 2010 at 12:28 PM, Lelio Fulgenzi <lelio at uoguelph.ca>
>> wrote:
>> >>> Thanks Peter, here's what I get from one of my VG224s. Did I
>> incorrectly
>> >>> assume I'm using C5510s because they're listed here? The chip type and
>> >>> DSP
>> >>> version match.
>> >>>
>> >>> ________________________________
>> >>> kc_vg224_no1#show voice dsp voice
>> >>>
>> >>>
>> >>> ----------------------------FLEX VOICE CARD 0
>> >>> ------------------------------
>> >>>                            *DSP VOICE CHANNELS*
>> >>>
>> >>> CURR STATE : (busy)inuse (b-out)busy out (bpend)busyout pending
>> >>> LEGEND     : (bad)bad    (shut)shutdown  (dpend)download pending
>> >>>
>> >>> DSP   DSP              DSPWARE CURR  BOOT                         PAK
>> >>> TX/RX
>> >>> TYPE  NUM CH CODEC     VERSION STATE STATE   RST AI VOICEPORT TS ABRT
>> >>> PACK
>> >>> COUNT
>> >>> ===== === == ========= ======= ===== ======= === == ========= == ====
>> >>> ============
>> >>> C5510 001 01 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 02 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 03 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 04 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 05 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 06 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 07 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 08 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 09 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 10 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 11 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 12 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 13 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 14 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 15 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 001 16 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 01 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 02 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 03 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 04 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 05 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 06 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 07 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 08 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 09 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 10 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 11 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 12 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 13 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 14 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 15 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 002 16 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 01 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 02 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 03 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 04 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 05 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 06 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 07 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 08 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 09 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 10 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 11 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 12 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 13 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 14 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 15 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>> C5510 003 16 None           9.4.5 idle  idle      0  0
>> >>> 0          0/0
>> >>>
>> >>> ________________________________
>> >>> ---
>> >>> Lelio Fulgenzi, B.A.
>> >>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> >>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> >>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >>> Cooking with unix is easy. You just sed it and forget it.
>> >>>                               - LFJ (with apologies to Mr. Popeil)
>> >>>
>> >>>
>> >>> ----- Original Message -----
>> >>> From: "Peter Slow" <peter.slow at gmail.com>
>> >>> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> >>> Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net>
>> >>> Sent: Wednesday, April 7, 2010 12:22:08 PM GMT -05:00 US/Canada
>> Eastern
>> >>> Subject: Re: [cisco-voip] DTMF issues with VG224 but not other phones
>> >>> (UPDATE)
>> >>>
>> >>> Lelio,
>> >>>    that bug is specific to the 5510 DSPs according to the information
>> >>> in it, your VG224 is equipped with the original PVDMs, which are
>> >>> c549s, unless there's an HDV2 in it, which im not sure is possible. a
>> >>> show diag will tell you. Also, theres a very specific symptom with
>> >>> that bug; at the far end the digits are detected twice. if you are
>> >>> entering your account number, and press 123, the IVR will tell you it
>> >>> detected 112233. Is that symptom or somethign similar being reported??
>> >>>    Is there any sip involved in your environment? tell us more about
>> >>> the call flow and what devices that call is traversing. from what
>> >>> you've said, it sounds liek the end users are plugged into the 224.
>> >>> I'd like to understand how the call is leaving your voice network.
>> >>> (SIP Trunk, MGCP gateway, etc)
>> >>>
>> >>> -Peter
>> >>>
>> >>>
>> >>> On Tue, Apr 6, 2010 at 7:33 PM, Lelio Fulgenzi <lelio at uoguelph.ca>
>> wrote:
>> >>>> looks like i might be running into this bug?
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> >>>>
>> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?caller=pluginredirector&method=fetchBugDetails&bugId=CSCso87127
>> >>>>
>> >>>> ---
>> >>>> Lelio Fulgenzi, B.A.
>> >>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> >>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> >>>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >>>> Cooking with unix is easy. You just sed it and forget it.
>> >>>>                               - LFJ (with apologies to Mr. Popeil)
>> >>>>
>> >>>>
>> >>>> ----- Original Message -----
>> >>>> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> >>>> To: "cisco-voip voyp list" <cisco-voip at puck.nether.net>
>> >>>> Sent: Tuesday, April 6, 2010 4:47:53 PM GMT -05:00 US/Canada Eastern
>> >>>> Subject: DTMF issues with VG224 but not other phones (UPDATE)
>> >>>>
>> >>>> UPDATE: I've included the version and config of the vg224.
>> >>>>
>> >>>> We have a user who is having problems using a calling card. They are
>> >>>> able
>> >>>> to
>> >>>> traverse the tree successfully up until a point, so they enter 1 for
>> >>>> English, etc. but they have an issue where they enter their calling
>> card
>> >>>> number.
>> >>>>
>> >>>> The problem is reproducible (as far as I know) across multiple VG224
>> >>>> ports
>> >>>> and multiple VG224s. The problem is eliminated when using an IP
>> phone.
>> >>>>
>> >>>> I gather that it does not have anything to do with the PSTN gateways
>> per
>> >>>> se
>> >>>> (since it works with IP phones) but more an issue with VG224 config.
>> >>>>
>> >>>> I'm getting more information from the client, but just wondering if
>> >>>> anyone
>> >>>> has any suggestions.
>> >>>>
>> >>>> I've done some searching on netpro forums and found the following
>> debug
>> >>>> statements to be useful:
>> >>>>
>> >>>> debug vpm signal (very simple output)
>> >>>> debug voip vtsp dsp (a bit more detailed - provides the in/out)
>> >>>> debug voip ccapi inout (even more detailed)
>> >>>>
>> >>>> Any suggestions would be great.
>> >>>>
>> >>>> Lelio
>> >>>>
>> >>>>
>> >>>>
>> >>>> ---
>> >>>> Lelio Fulgenzi, B.A.
>> >>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> >>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> >>>>
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >>>> Cooking with unix is easy. You just sed it and forget it.
>> >>>>                               - LFJ (with apologies to Mr. Popeil)
>> >>>>
>> >>>>
>> >>>> _______________________________________________
>> >>>> cisco-voip mailing list
>> >>>> cisco-voip at puck.nether.net
>> >>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> >>>>
>> >>>>
>> >>>
>> >>
>> >
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
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