[cisco-voip] UCCX single logon with multiple profiles

[Ed Leatherman]

I'm not aware of any way to do this (we have a similar situation)

Would it be possible for your script to change instead based on time
of day to direct callers to different CSQ's with different skill
requirements? Just a thought, I realize it wouldn't work for all
situations.

On Wed, Apr 7, 2010 at 12:38 PM, Greg Ayoub <gea at ufl.edu> wrote:
> Would anyone know if it is possible for UCCX agents to authenticate with a
> single user id, and then have that single id linked to multiple agent
> profiles?   The problem we have is that agents require different skill sets
> at different times of the day, and we are having to create multiple ids for
> each skill set profile.
>
> Our goal is have one id for authentication that will link to multiple UCCX
> agent profiles.
>
> Thanks!
>
>
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-- 
Ed Leatherman