[cisco-voip] an intercom without the talking?

[Craig Staffin]

I don't think there is going to be anything native in CM to do what you
want.

However take a look at syn-apps they have something almost identical to what
you are describing.
http://syn-apps.com

Craig Staffin
CCIE#25802


On Wed, Apr 7, 2010 at 7:39 PM, John P Callahan <jcallaha at willamette.edu>wrote:

>
> We recently migrated our health center from Nortel Meridian phones to
> 7941/7961s on CUCM 7.1(3) and one of the things we found out after we were
> almost done was that the two phones in the reception area had two buttons on
> their Nortel Meridian phones that they described as "buzzers" for the two
> nurses phones on the other side of the facility.
>
> I don't know how it was implemented on the Nortel side, but from what was
> described (they press a button at a reception phone and the nurses phone
> makes a tone) the closest feature I could come up with on short notice was
> Intercom.  We built intercom lines on all four phones and instructed the
> reception to simply dial the intercom for the nurse they wanted, then hang
> up.
>
> The nurses complained that the intercom alert tone is too quiet and too
> quick - so we switched to having the reception staff verbally announce
> "Patient X is here for you" but now they complain that if they are on the
> phone the voice comes through the handset mixed with the existing caller
> rather than through the speaker.
>
> I haven't found any way to increase the volume of or change the alert tone,
> and the way the intercom mixes with a regular call on the handset seems to
> be as documented and presumably as designed.
>
> Has anyone else found a way to address this?  Is there a setting I am
> missing somewhere?
>
> My plan B is to whip up a service that sends a CiscoIPPhoneExecute object
> with a Play URI to the target phones - but that sounds like a lot of work,
> and potentially hard to support over time.
>
> Regards,
> John
>
> --
> John P. Callahan<jcallaha at willamette.edu>
> Director, Network Services
> Willamette University
> 900 State St, Salem OR, 97301
> Phone: 503-375-5495 Fax: 503-375-5456
>
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>
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