[cisco-voip] Graceful Shutdown CUCM7.x

Thu Apr 8 11:58:41 EDT 2010

While I have not done this, I have heard of people using UPS's management apps to launch scripts to login to CUCM and issue a shutdown.
Why?
1. Unsupported UPS
2. large UPS and only 1 cable
3. The geek factor?

TAC supported? Likely not, do they do it? Yes-
But does it do anything you can't do from an SSH session? No.. so support might be there...
Does it work-yes...
>From what was explained to me, it was securecrt or ZOC script or a linux app that captured the process and commands issued with the responses.

Anyway-that is what I have heard...

Later,
Jim

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Thursday, April 08, 2010 11:31 AM
To: Dennis Heim
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Graceful Shutdown CUCM7.x

Correct, what we support is documented in the article Jack referenced.

Additionally there were several bugs in early 7.0 related to this so make sure you are on 7.1(2) or later.

TAC will not install some 3rd party agent via root access so please don't ask.

-Ryan

On Apr 8, 2010, at 10:54 AM, Dennis Heim wrote:

What Cisco supports will already be in the OS build. The article mentions a few APC UPS models to use. Outside of that, it probably is not supported.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
www.berbee.com<http://www.berbee.com/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jack Martin
Sent: Thursday, April 08, 2010 10:02 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Graceful Shutdown CUCM7.x

Does Cisco or a third-party have a solution to perform a graceful shutdown of a CUCM 7.x appliance?  We have a customer that experiences periodic power failures.  They are running PowerChute, which has an agent for Linux.  Is this software supported on the appliance?  I know us plebes don't have root access, but could I open a TAC case to have the PowerChute agent installed, assuming that it is supported?

Jack Martin
CCVP, CCNA-Wireless
Network Engineer
Tushaus Computer Services
10400 Innovation Drive, Ste 100
Milwaukee, WI 53226
414.908.2222 Helpdesk
414.908.2267 Work
414.908.4467 Fax
http://www.Tushaus.com
http://www.Linkedin.com/in/Jackster

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