[cisco-voip] suspected hardware failure

[Dennis Heim]

Do you have a good BARS backup?
Is your server covered by a service contract?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
www.berbee.com<http://www.berbee.com/>

From: Miller, Brinis [mailto:bmiller at chesco.org]
Sent: Wednesday, April 14, 2010 9:09 AM
To: Dennis Heim; cisco-voip at puck.nether.net
Subject: RE: suspected hardware failure

Sorry for the lack of info, some people say I give too much. I suppose my question was a little Spartan.
CCM 4.2(3)sr4b
HP Proliant DL380 G4 server. W2000-4-6sr9 platform
Yes, I know that both CTI and TCD are related to AC, but can be affected by the CallManager service not receiving enough cpu time.
This can be caused by a slowing disk or failing array controller, I have read.
The cpu and memory usage, now are normal as before the incident requiring the reboot. Spiking before the reboot.
The CallManager service, set to automatic, had stopped and started a number of times.
The server appears to be running normally now, but had caused a catastrophe.
Please see attached file
Please see link below.  Read to very end.
http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1269279479813+28353475&threadId=180196

Thank you for your reply

From: Dennis Heim [mailto:Dennis.Heim at cdw.com]
Sent: Tuesday, April 13, 2010 5:19 PM
To: Miller, Brinis; cisco-voip at puck.nether.net
Subject: RE: suspected hardware failure

TCD is related to Attendant Console. What is your cpu and memory utilization like? What version of ccm?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
www.berbee.com<http://www.berbee.com/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Brinis
Sent: Tuesday, April 13, 2010 3:54 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] suspected hardware failure

Hello,

I'm a new comer to the net and would like to post a question.

I have a MCS 7835 server which I believe has a hardware failure about to happen.

I got a lot of the cpqcissm event 9 messages before it was rebooted. Since then none has reappeared.
I also got

Tcd Server heartbeat rate below 24 beats per minute.

Current heartbeat rate is 0 beats per minute.
 I'm thinking I have a hard drive about to bite the dust, how can I test to isolate the cause?

Regards,
BMiller


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