[cisco-voip] suspected hardware failure

[Ryan Ratliff]

How old is the server?  If you've seen any errors related to the battery backup cache you need to have that replaced.  The disk i/o performance drops through the floor when that battery dies and the cache gets disabled. 

-Ryan

On Apr 14, 2010, at 9:14 AM, Miller, Brinis wrote:

> Yes I have several good backups.
> I do have support.
>  
> From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
> Sent: Wednesday, April 14, 2010 9:12 AM
> To: Miller, Brinis; cisco-voip at puck.nether.net
> Subject: RE: suspected hardware failure
>  
> Do you have a good BARS backup?
> Is your server covered by a service contract?
>  
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 11711 N. Meridian Street, Suite 225
> Carmel, IN  46032
> 
> 317.569.4255 Office
> 317.569.4201 Fax
> 317.694.6070 Cell
> dennis.heim at cdw.com
> www.berbee.com
>  
> From: Miller, Brinis [mailto:bmiller at chesco.org] 
> Sent: Wednesday, April 14, 2010 9:09 AM
> To: Dennis Heim; cisco-voip at puck.nether.net
> Subject: RE: suspected hardware failure
>  
> Sorry for the lack of info, some people say I give too much. I suppose my question was a little Spartan.
> CCM 4.2(3)sr4b
> HP Proliant DL380 G4 server. W2000-4-6sr9 platform
> Yes, I know that both CTI and TCD are related to AC, but can be affected by the CallManager service not receiving enough cpu time.
> This can be caused by a slowing disk or failing array controller, I have read.
> The cpu and memory usage, now are normal as before the incident requiring the reboot. Spiking before the reboot.
> The CallManager service, set to automatic, had stopped and started a number of times.
> The server appears to be running normally now, but had caused a catastrophe.
> Please see attached file
> Please see link below.  Read to very end.
> http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1269279479813+28353475&threadId=180196
>  
> Thank you for your reply
>  
> From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
> Sent: Tuesday, April 13, 2010 5:19 PM
> To: Miller, Brinis; cisco-voip at puck.nether.net
> Subject: RE: suspected hardware failure
>  
> TCD is related to Attendant Console. What is your cpu and memory utilization like? What version of ccm?
>  
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 11711 N. Meridian Street, Suite 225
> Carmel, IN  46032
> 
> 317.569.4255 Office
> 317.569.4201 Fax
> 317.694.6070 Cell
> dennis.heim at cdw.com
> www.berbee.com
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Brinis
> Sent: Tuesday, April 13, 2010 3:54 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] suspected hardware failure
>  
> Hello,
>  
> I’m a new comer to the net and would like to post a question.
>  
> I have a MCS 7835 server which I believe has a hardware failure about to happen.
>  
> I got a lot of the cpqcissm event 9 messages before it was rebooted. Since then none has reappeared.
> I also got
> Tcd Server heartbeat rate below 24 beats per minute.
> Current heartbeat rate is 0 beats per minute.
>  I’m thinking I have a hard drive about to bite the dust, how can I test to isolate the cause?
>  
> Regards,
> BMiller
>  
>  
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