[cisco-voip] suspected hardware failure

Wed Apr 14 14:55:56 EDT 2010

The servers are not quite 4 years old. 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, April 14, 2010 2:56 PM
To: Miller, Brinis
Cc: Dennis Heim; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] suspected hardware failure

How old is the server?  If you've seen any errors related to the battery
backup cache you need to have that replaced.  The disk i/o performance
drops through the floor when that battery dies and the cache gets
disabled. 

-Ryan

On Apr 14, 2010, at 9:14 AM, Miller, Brinis wrote:

Yes I have several good backups.

I do have support.

From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
Sent: Wednesday, April 14, 2010 9:12 AM
To: Miller, Brinis; cisco-voip at puck.nether.net
Subject: RE: suspected hardware failure

Do you have a good BARS backup?

Is your server covered by a service contract?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
www.berbee.com <http://www.berbee.com/> 

From: Miller, Brinis [mailto:bmiller at chesco.org] 
Sent: Wednesday, April 14, 2010 9:09 AM
To: Dennis Heim; cisco-voip at puck.nether.net
Subject: RE: suspected hardware failure

Sorry for the lack of info, some people say I give too much. I suppose
my question was a little Spartan.

CCM 4.2(3)sr4b

HP Proliant DL380 G4 server. W2000-4-6sr9 platform

Yes, I know that both CTI and TCD are related to AC, but can be affected
by the CallManager service not receiving enough cpu time.

This can be caused by a slowing disk or failing array controller, I have
read.

The cpu and memory usage, now are normal as before the incident
requiring the reboot. Spiking before the reboot.

The CallManager service, set to automatic, had stopped and started a
number of times.

The server appears to be running normally now, but had caused a
catastrophe.

Please see attached file

Please see link below.  Read to very end.

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=10944
7626+1269279479813+28353475&threadId=180196

Thank you for your reply

From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
Sent: Tuesday, April 13, 2010 5:19 PM
To: Miller, Brinis; cisco-voip at puck.nether.net
Subject: RE: suspected hardware failure

TCD is related to Attendant Console. What is your cpu and memory
utilization like? What version of ccm?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
www.berbee.com <http://www.berbee.com/> 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Brinis
Sent: Tuesday, April 13, 2010 3:54 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] suspected hardware failure

Hello,

I'm a new comer to the net and would like to post a question.

I have a MCS 7835 server which I believe has a hardware failure about to
happen.

I got a lot of the cpqcissm event 9 messages before it was rebooted.
Since then none has reappeared.

I also got

Tcd Server heartbeat rate below 24 beats per minute.

Current heartbeat rate is 0 beats per minute.

 I'm thinking I have a hard drive about to bite the dust, how can I test
to isolate the cause?

Regards,

BMiller

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