[cisco-voip] Migrate Subscriber Data issue in Unity

[James Buchanan]

Hello,

 

At a customer, they ran Migrate Subscriber Data to migrate 110 Unity
4.0(5) users from VM only to Unified Messaging. The process showed as
having run successfully. However, after exiting the tool and allowing
the Directory Synchronization to finish, messages still were not
delivering to the correct places consistently. We eventually decided to
reboot the server in case there was a MAPI cache issue due to the change
of the Information Store for the user accounts as well.

 

Upon doing the reboot, 75 of these 110 accounts were deleted from Unity.
The stream files, user, all of it. The AD user still existed as well as
the messages in Exchange (though they had not migrated). Basically, MSD
lied about doing the migration properly. 

 

Unity is 4.0(5), no ESes that I'm aware of. 

 

Has anyone seen this behavior before?

 

Thanks,

 

James

 

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