[cisco-voip] IP Phone Contacting Call Manager

[Peter Slow]

you'd look at detailed CCM traces as far as logs go. you could also
lok at the application event log to see if there are transient
connection attempts from taht device.

short of that, you have netmon at your disposal since you're on a
windows based platform. YOu could easily use that and do a packet
capture to see if you're getting so much as a TCP SYN from the remote
phone. you wont see that level of detail in the event log or the CCM
traces.

a packet capture at the remote phone is probably called for as well,
especially if you don't see anything in the packet capture at the
CUCM. YOu're also goign to want to look at the syslog on your
firewalls.

-peter

On Mon, Apr 26, 2010 at 12:37 PM, Jim Reed <jreed at swiftnews.com> wrote:
> I have an IP phone in a remote location that communicates via PIX-506E to
> ASA5510 hardware VPN.  It was working for a while but now fails to register
> with Call Manager.  Call Manager shows Not Found for that device.  What log
> or trace can I look at in Call Manager (4.2(3)sr4a) to see if it's even
> communicating with Call Manager or if communication is getting lost
> somewhere else along the way.  I can ping the IP address of the phone —
> based on ARP in the 506E — from the Call Manager.
>
> Thank You...
> --
> Jim Reed
> Manager of Technical Services
> Swift Communications, Inc.
> 970-384-9141 (Direct)
> 775-772-7666 (Cell)
>
>
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