[cisco-voip] User Inadvertently Reaches Intercom

[David Zhars]

What I meant was we did not hear her dialing the phone, but we heard her
leaving a message for this person (since the person dialed did not answer).
All I can think is the cell phone she was calling was forwarded to a *34
speed-dial or something, and somehow we picked it up.

It was so bizarre because when it happened, we called my user and told her
what happened.  She figured the call didn't go through, so she placed the
call again, and again, we heard her leaving the message over the intercom!
She has since tried calling other cells and POTS and none of those have gone
over the intercom.

When I look at recently dialed calls, all I see are the cell # she is
calling (which has no 3 or 4 in it!!)  I have never seen anything like this
one, but like you said, CDR might be a good place to start.


On Mon, Apr 26, 2010 at 11:24 AM, Peter Slow <peter.slow at gmail.com> wrote:

> the first thing i would do is go to the phone and look at the placed
> calls in the call history. have you done this?
>
> CUCM isnt going to use where teh last call was routed to  as the
> destination for the next call or anything like that. assuming your
> user didnt do something like hit the conference button to make the new
> call, the new call should have been completely independent of the last
> call.
>
> When you say  "heard the whole thing over the intercom," do you mean
> you heard her try to dial the called party, or do you mean that you
> heard both parties talking with each other over the PA?
>
> you would normally troubleshoot something like this with traces from
> the callmanager and debugs from the gateway, but depending on what
> actually ocurred, you might be able to get useful info from the CDR
> records.
>
> -Peter
>
>
> On Mon, Apr 26, 2010 at 8:51 AM, David Zhars <dzhars at gmail.com> wrote:
> > I setup an intercom attachment to an FXS port.  This morning, one of my
> > users placed a phone call and we heard the whole thing over the
> > intercomm...Is it my setup?
> >
> > The 2801 with FXS is in H323 mode, here's the portion for the intercom
> code
> > (we want people to dial *34 for the intercom):
> >
> > dial-peer voice 55 pots
> >  description Paging for Fire
> >  destination-pattern *34
> >  port 0/2/0
> >  forward-digits all
> >
> > In CCM (4.1(3)) under Route Pattern, there is a box that says "Provide
> > Outside Dial tone" and that has a check mark in it.  Is there anyway this
> > could be setup that if you dial the overhead, we also let you dial a
> number
> > and keep it going over the intercom?
> >
> > How would I trace what she did do in CCM?  I think I have to wait until
> the
> > next day because CCM won't finalize the database update until the next
> day
> > (it's been a while since I've had to do one of these!)
> >
> > Thanks to anyone who can offer some insight.
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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