[cisco-voip] User Inadvertently Reaches Intercom

[Peter Slow]

the first thing i would do is go to the phone and look at the placed
calls in the call history. have you done this?

CUCM isnt going to use where teh last call was routed to  as the
destination for the next call or anything like that. assuming your
user didnt do something like hit the conference button to make the new
call, the new call should have been completely independent of the last
call.

When you say  "heard the whole thing over the intercom," do you mean
you heard her try to dial the called party, or do you mean that you
heard both parties talking with each other over the PA?

you would normally troubleshoot something like this with traces from
the callmanager and debugs from the gateway, but depending on what
actually ocurred, you might be able to get useful info from the CDR
records.

-Peter


On Mon, Apr 26, 2010 at 8:51 AM, David Zhars <dzhars at gmail.com> wrote:
> I setup an intercom attachment to an FXS port.  This morning, one of my
> users placed a phone call and we heard the whole thing over the
> intercomm...Is it my setup?
>
> The 2801 with FXS is in H323 mode, here's the portion for the intercom code
> (we want people to dial *34 for the intercom):
>
> dial-peer voice 55 pots
>  description Paging for Fire
>  destination-pattern *34
>  port 0/2/0
>  forward-digits all
>
> In CCM (4.1(3)) under Route Pattern, there is a box that says "Provide
> Outside Dial tone" and that has a check mark in it.  Is there anyway this
> could be setup that if you dial the overhead, we also let you dial a number
> and keep it going over the intercom?
>
> How would I trace what she did do in CCM?  I think I have to wait until the
> next day because CCM won't finalize the database update until the next day
> (it's been a while since I've had to do one of these!)
>
> Thanks to anyone who can offer some insight.
>
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