[cisco-voip] User Inadvertently Reaches Intercom

[David Zhars]

Still getting more info from my user.  Here is what she said happened
(twice!):

She goes to dial the cell phone person.  Presses 9 so she can have an
outbound line.  The person's cell is fairly innocuous, no 3 and 4 together,
in fact there is no 4 in the number.  Once she dials the # she gets  this
sort of automated voice that says "Per this subscriber's request this phone
cannot accept any incoming calls.  Reference # MA95285".  She then hears a
beep.  Thinking this is the answering machine of the cell phone, she starts
talking, and that's when it starts going over the intercom.

I have to believe that it is the cell phone that (perhaps since it won't
accept any incoming calls) is being forwarded or is itself dialing a *34
code, and we pick it up.

I just dialed the person's cell # and the person on the other end picked
right up.  So I didn't even get the message about "not accepting incoming
calls".

The crosstalk thing has some merit, but like Peter says, it would seem like
I would be having a whole lot more complaints if that was the cause.  Plus
my user made other calls to cell phones and POTS people and none of those
went over the intercom.  I have checked my end user's phone and under
"recently placed calls" I can see the cell # called, there are no *34's
anywhere in there.  I am going to try and do a CDR report tonight and see if
that shows anything.




On Mon, Apr 26, 2010 at 1:26 PM, Norton, Mike <mikenorton at pwsd76.ab.ca>wrote:

>  Another thing... did she actually hear the person’s voicemail greeting?
> Or did she just hear the intercom system’s pre-announce tone, assume it was
> a voicemail beep, and start talking? If it was the latter, then you might
> just accidentally be matching the wrong route pattern somewhere.
>
>
>
> --
>
> Mike Norton
>
> I.T. Support
>
> Peace Wapiti School Division No. 76
>
> Helpdesk: 780-831-3080
>
> Direct: 780-831-3076
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *David Zhars
> *Sent:* April-26-10 11:01 AM
> *To:* Peter Slow
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] User Inadvertently Reaches Intercom
>
>
>
> What I meant was we did not hear her dialing the phone, but we heard her
> leaving a message for this person (since the person dialed did not answer).
> All I can think is the cell phone she was calling was forwarded to a *34
> speed-dial or something, and somehow we picked it up.
>
> It was so bizarre because when it happened, we called my user and told her
> what happened.  She figured the call didn't go through, so she placed the
> call again, and again, we heard her leaving the message over the intercom!
> She has since tried calling other cells and POTS and none of those have gone
> over the intercom.
>
> When I look at recently dialed calls, all I see are the cell # she is
> calling (which has no 3 or 4 in it!!)  I have never seen anything like this
> one, but like you said, CDR might be a good place to start.
>
>  On Mon, Apr 26, 2010 at 11:24 AM, Peter Slow <peter.slow at gmail.com>
> wrote:
>
> the first thing i would do is go to the phone and look at the placed
> calls in the call history. have you done this?
>
> CUCM isnt going to use where teh last call was routed to  as the
> destination for the next call or anything like that. assuming your
> user didnt do something like hit the conference button to make the new
> call, the new call should have been completely independent of the last
> call.
>
> When you say  "heard the whole thing over the intercom," do you mean
> you heard her try to dial the called party, or do you mean that you
> heard both parties talking with each other over the PA?
>
> you would normally troubleshoot something like this with traces from
> the callmanager and debugs from the gateway, but depending on what
> actually ocurred, you might be able to get useful info from the CDR
> records.
>
> -Peter
>
>
>
> On Mon, Apr 26, 2010 at 8:51 AM, David Zhars <dzhars at gmail.com> wrote:
> > I setup an intercom attachment to an FXS port.  This morning, one of my
> > users placed a phone call and we heard the whole thing over the
> > intercomm...Is it my setup?
> >
> > The 2801 with FXS is in H323 mode, here's the portion for the intercom
> code
> > (we want people to dial *34 for the intercom):
> >
> > dial-peer voice 55 pots
> >  description Paging for Fire
> >  destination-pattern *34
> >  port 0/2/0
> >  forward-digits all
> >
> > In CCM (4.1(3)) under Route Pattern, there is a box that says "Provide
> > Outside Dial tone" and that has a check mark in it.  Is there anyway this
> > could be setup that if you dial the overhead, we also let you dial a
> number
> > and keep it going over the intercom?
> >
> > How would I trace what she did do in CCM?  I think I have to wait until
> the
> > next day because CCM won't finalize the database update until the next
> day
> > (it's been a while since I've had to do one of these!)
> >
> > Thanks to anyone who can offer some insight.
> >
>
> > _______________________________________________
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>
> > cisco-voip at puck.nether.net
>
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> >
> >
>
>
>
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