[cisco-voip] Script help

Ratko Dodevski rade239 at gmail.com
Mon Apr 26 17:25:26 EDT 2010


Hi guys,
I have a working script triggered by one number and with a few agents.
Because agents have there direct numbers, sometimes customers use this
number to contact the particular agent, thus avoiding the script. A
have a requirement, this script to be triggered also by there external
numbers, but to route the call to the agent that has the exact
external number rather then putting the call in the queue. Any
suggestions on how to achieve this?

Thanks

-- 
Ratko


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