[cisco-voip] Script help

[Johnny Crothers]

Hi Ratko,

Create a JTAPI trigger(s) with a translation(s) from the DDI->JTAPI
Trigger->Application, application would be identical, but! remove the select
resource step and put in a call transfer (to agents DN) then whatever is
needed in the script can still be hit and the call will still goto that
agent, and only that agent.

hopefully that makes sense.

Cheers,

Johnny

On Tue, Apr 27, 2010 at 9:25 AM, Ratko Dodevski <rade239 at gmail.com> wrote:

> Hi guys,
> I have a working script triggered by one number and with a few agents.
> Because agents have there direct numbers, sometimes customers use this
> number to contact the particular agent, thus avoiding the script. A
> have a requirement, this script to be triggered also by there external
> numbers, but to route the call to the agent that has the exact
> external number rather then putting the call in the queue. Any
> suggestions on how to achieve this?
>
> Thanks
>
> --
> Ratko
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>
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