[cisco-voip] Script help

[Ratko Dodevski]

Yes, but they want to keep the central number witch routes calls in
queue and to have this additional triggers which route the call to the
exact agent.

Thanks and regards

Ratko



On Mon, Apr 26, 2010 at 11:50 PM, Johnny Crothers <randvines at gmail.com> wrote:
> Hi Ratko,
> Create a JTAPI trigger(s) with a translation(s) from the DDI->JTAPI
> Trigger->Application, application would be identical, but! remove the select
> resource step and put in a call transfer (to agents DN) then whatever is
> needed in the script can still be hit and the call will still goto that
> agent, and only that agent.
> hopefully that makes sense.
> Cheers,
> Johnny
>
> On Tue, Apr 27, 2010 at 9:25 AM, Ratko Dodevski <rade239 at gmail.com> wrote:
>>
>> Hi guys,
>> I have a working script triggered by one number and with a few agents.
>> Because agents have there direct numbers, sometimes customers use this
>> number to contact the particular agent, thus avoiding the script. A
>> have a requirement, this script to be triggered also by there external
>> numbers, but to route the call to the agent that has the exact
>> external number rather then putting the call in the queue. Any
>> suggestions on how to achieve this?
>>
>> Thanks
>>
>> --
>> Ratko
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>



-- 
Ratko