[cisco-voip] Script help

[Johnny Crothers]

They still can :)

Normal Agent routing

Call Type 1) DDI for central number -> JTAPI Trigger(CTI RP) -> Application
-> Routed to Agent depending on routing algorithm.

Routing to an agent
Call Type 2) DDI for Agent -> Xlate Pattern -> Jtapi Trigger -> Modified
Application -> Agent DN.

Optional
Agent DN and CTI RP can be the same DN, just need to change the hierarchy on
the inbound CSS on the G/W

Cheers,

Johnny


On Tue, Apr 27, 2010 at 11:15 AM, Ratko Dodevski <rade239 at gmail.com> wrote:

> Yes, but they want to keep the central number witch routes calls in
> queue and to have this additional triggers which route the call to the
> exact agent.
>
> Thanks and regards
>
> Ratko
>
>
>
> On Mon, Apr 26, 2010 at 11:50 PM, Johnny Crothers <randvines at gmail.com>
> wrote:
> > Hi Ratko,
> > Create a JTAPI trigger(s) with a translation(s) from the DDI->JTAPI
> > Trigger->Application, application would be identical, but! remove the
> select
> > resource step and put in a call transfer (to agents DN) then whatever is
> > needed in the script can still be hit and the call will still goto that
> > agent, and only that agent.
> > hopefully that makes sense.
> > Cheers,
> > Johnny
> >
> > On Tue, Apr 27, 2010 at 9:25 AM, Ratko Dodevski <rade239 at gmail.com>
> wrote:
> >>
> >> Hi guys,
> >> I have a working script triggered by one number and with a few agents.
> >> Because agents have there direct numbers, sometimes customers use this
> >> number to contact the particular agent, thus avoiding the script. A
> >> have a requirement, this script to be triggered also by there external
> >> numbers, but to route the call to the agent that has the exact
> >> external number rather then putting the call in the queue. Any
> >> suggestions on how to achieve this?
> >>
> >> Thanks
> >>
> >> --
> >> Ratko
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
>
>
> --
> Ratko
>
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