[cisco-voip] Script help

[Ratko Dodevski]

Hmmm... I'm sure I'm going to try this tomorrow... Thanks Johnny

On Tue, Apr 27, 2010 at 1:31 AM, Johnny Crothers <randvines at gmail.com> wrote:
> They still can :)
> Normal Agent routing
> Call Type 1) DDI for central number -> JTAPI Trigger(CTI RP) -> Application
> -> Routed to Agent depending on routing algorithm.
> Routing to an agent
> Call Type 2) DDI for Agent -> Xlate Pattern -> Jtapi Trigger -> Modified
> Application -> Agent DN.
> Optional
> Agent DN and CTI RP can be the same DN, just need to change the hierarchy on
> the inbound CSS on the G/W
> Cheers,
> Johnny
>
> On Tue, Apr 27, 2010 at 11:15 AM, Ratko Dodevski <rade239 at gmail.com> wrote:
>>
>> Yes, but they want to keep the central number witch routes calls in
>> queue and to have this additional triggers which route the call to the
>> exact agent.
>>
>> Thanks and regards
>>
>> Ratko
>>
>>
>>
>> On Mon, Apr 26, 2010 at 11:50 PM, Johnny Crothers <randvines at gmail.com>
>> wrote:
>> > Hi Ratko,
>> > Create a JTAPI trigger(s) with a translation(s) from the DDI->JTAPI
>> > Trigger->Application, application would be identical, but! remove the
>> > select
>> > resource step and put in a call transfer (to agents DN) then whatever is
>> > needed in the script can still be hit and the call will still goto that
>> > agent, and only that agent.
>> > hopefully that makes sense.
>> > Cheers,
>> > Johnny
>> >
>> > On Tue, Apr 27, 2010 at 9:25 AM, Ratko Dodevski <rade239 at gmail.com>
>> > wrote:
>> >>
>> >> Hi guys,
>> >> I have a working script triggered by one number and with a few agents.
>> >> Because agents have there direct numbers, sometimes customers use this
>> >> number to contact the particular agent, thus avoiding the script. A
>> >> have a requirement, this script to be triggered also by there external
>> >> numbers, but to route the call to the agent that has the exact
>> >> external number rather then putting the call in the queue. Any
>> >> suggestions on how to achieve this?
>> >>
>> >> Thanks
>> >>
>> >> --
>> >> Ratko
>> >> _______________________________________________
>> >> cisco-voip mailing list
>> >> cisco-voip at puck.nether.net
>> >> https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> >
>>
>>
>>
>> --
>> Ratko
>
>



-- 
Ratko