[cisco-voip] Script help

[Ratko Dodevski]

Hi Johnny, it seems that I'm still a bit of confused... If I remove
select resource step, then how are the calls are going to be put in
the queue? And if I route the call directly to the agent what would
happened if agent has an ongoing call? In this case I need to put the
call in queue. Can you please provide me with some more detailed help.




Regards
Ratko D.