[cisco-voip] Script help

[Johnny Crothers]

Hi Ratko,

I think that now makes two of us :)

What you could do, Is use something like the "Get Call Contact Info" Step to
try and determine that original called number, once you have this, you can
then add (if its only a few numbers) an "if" statement and potentially
another select resource step which requests only that resource which will
allow it to "queue" if the agent is on another call.

Unfortunately I don't have a lab to see if this is going to work, but you
should be able to achieve something like this.

Hopefully this has helped!

Let me know how you get on.

Cheers,

Johnny



On Tue, Apr 27, 2010 at 10:19 PM, Ratko Dodevski <rade239 at gmail.com> wrote:

> Hi Johnny, it seems that I'm still a bit of confused... If I remove
> select resource step, then how are the calls are going to be put in
> the queue? And if I route the call directly to the agent what would
> happened if agent has an ongoing call? In this case I need to put the
> call in queue. Can you please provide me with some more detailed help.
>
>
>
>
> Regards
> Ratko D.
>
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