[cisco-voip] SUB:Regd Unity Installation

[Tim Foo]

can you please tell how the trusted internet subcribers work, I have
requirement in which there are only Voicemail Boxes for teh users and no
phones for teh users..can I use this or may be a call handler ...

On Fri, Apr 23, 2010 at 11:16 AM, venkata sashank <reachsashank at gmail.com>wrote:

> hi all,
>
>
> I would like to share my exp in unity and all the issues that i faced.
>
> First thing the unity device will be shipped without any installation. you
> have to install everything from scratch. Customer didnt want to integrate
> the system with his existing AD and Exchange. So i installed AD and Exchange
> on Unity server. The next thing is customer has 800 users in the office but
> he purchased only 100 voicemail licenses.
> But the call handler is only transfering the calls to unity voicemail
> users. so had to add the remaining users as trusted internet
> subscribers(came to know from some of the experts in this group) and i was
> able to transfer the calls to them. So i started ding call forwarding to
> voicemail. Interesting thing is i got a busy tone when i tried to forward
> the call. After a lot of reaserch i came to know that it was the partitions
> issue. checked the event log and just googled the error message. so got the
> info :-). But still i was getting the issue. so tried a lot restarted the
> unity and restarted the avcsmgr gateway still no go. So first thing i did a
> call forward to port number it worked, next call forwarding to huntpilot
> number, it worked. Next call forwarding to voicemail pilot, it worked. next
> call forwarding after configuring voicemail profile didnt worked. So i
> deleted that voice mail profile and reconfigured it. Then the calls were
> able to forward. Really surprised how it happened. The next thing call
> forwarding is working fine, but when the voicemail is placed the MWI is not
> working. So in the services found that the imap client was disabled enabled
> it and found that the MWI is not in a css of Ip phone. As some of you know
> in india we will have 2 extension (PSTN&VOIP), the voip and pstn clls should
> not be mixed. So did some con figuration for that and  made the MWI worked
> atlast. But the MWI is not refreshing. For an instance i can place a voice
> mail and in the subsriber message option if i put refresh MWI status the MWI
> light will lit up. But after that if i delete that voicemail message the
> light is still litting up. SO i again i did the refresh, But still the the
> light is lit up. I dialed the MWI OFF number. The light went off. But after
> doing a refresh it again came back. so it a resynchronize in telephone
> integration manager (in unity tools depot-switch integration). It didnt
> worked. so again restarted the Unity. NO GO. so did a restart to
> AvnotifierMgr. Finally it worked.
>
>
>
>
> A very lengthy story right. But i think most of the issues are covered. But
> only one thing i am unable to find ( actually tired of troubleshooting). the
> opening call handler is coming up and it asks to enter the desired extention
> and immediately it is transferring the call to operator. Is there any way to
> increase the  time before the call can be transffered to the operator. So
> that the user will get some time to enter the extention he want to reach.
> Hope this is informative
>
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>
>
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