[cisco-voip] 9971 phone isssues

[Ryan Ratliff]

I don't recall if 7.1(3b)SU2 includes the fix or not but you need to be on a later 7.1(3) ES to get the Mobility softkey for 99XX phones.

-Ryan

On Apr 28, 2010, at 9:37 AM, Joe Martini (joemar2) wrote:

> Hi Denny,
>  
> 1) Did you use this slightly different configuration on your SRST gateway?
>  
> http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst2.html
>  
> 2) What type of softkey template are you trying to use?  When you say it works on other phone models are they other  99xx or 89xx model phones?  Most of the features for the 99xx/89xx phones are under the feature control policy, otherwise former softkeys like mobility have to go on the session buttons (like a phone button template).
>  
> Joe
>  
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ciscozest
> Sent: Wednesday, April 28, 2010 2:09 AM
> To: cisco-voip mailinglist
> Subject: [cisco-voip] 9971 phone isssues
>  
> I have just implemented Cisco 9971 phones and realized few problems.
> 1. The phone could not get the SRST information from CallManager thus this phone could not registered during SRST. I checked on the phone information displayed and the standby server option is blank. The other phone models (older) work fine.
> 2. The custom softkey template applied for 9971 phone does not work. Tested with other phone models, they are all good.
>  
> i have tried to reset TFTP service, reset the phone until rebooting the CUCM server but no luck with the above problems.
> I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has anyone experienced this issue before? Appreciate for any feedbacks.
>  
> Thanks,
> Denny
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