[cisco-voip] 9971 phone isssues

[Joe Martini (joemar2)]

Hi Denny,

 

1) Did you use this slightly different configuration on your SRST
gateway?

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/confi
guration/guide/spsrst2.html

 

2) What type of softkey template are you trying to use?  When you say it
works on other phone models are they other  99xx or 89xx model phones?
Most of the features for the 99xx/89xx phones are under the feature
control policy, otherwise former softkeys like mobility have to go on
the session buttons (like a phone button template).

 

Joe

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ciscozest
Sent: Wednesday, April 28, 2010 2:09 AM
To: cisco-voip mailinglist
Subject: [cisco-voip] 9971 phone isssues

 

I have just implemented Cisco 9971 phones and realized few problems. 

1. The phone could not get the SRST information from CallManager thus
this phone could not registered during SRST. I checked on the phone
information displayed and the standby server option is blank. The other
phone models (older) work fine. 

2. The custom softkey template applied for 9971 phone does not work.
Tested with other phone models, they are all good.

 

i have tried to reset TFTP service, reset the phone until rebooting the
CUCM server but no luck with the above problems.

I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The
gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has
anyone experienced this issue before? Appreciate for any feedbacks.

 

Thanks,

Denny

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