[cisco-voip] Connecting a ShoreTel system to Cisco Gateway

Fri Apr 30 16:14:35 EDT 2010

Hmm.

So on a "debug isdn q931" you see the CLID, but you don't see it on the receiving phone?

What version CUCM?  Version of IOS?

Vincent Loschiavo
Director of Consulting Services
DATACORP
8200 N.W. 41st Street, Suite 130
Miami,  FL 33166
Ofc: 954-671-5669
Cell: 786-282-1164
Fax: 888-767-5905
Email: vloschiavo at data-corporation.com<mailto:dfowler at data-corporation.com>

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From: Leetun, Rob [mailto:rleetun at bouldercounty.org]
Sent: Thursday, April 29, 2010 3:37 PM
To: Vince Loschiavo
Cc: cisco-voip at puck.nether.net
Subject: RE: Connecting a ShoreTel system to Cisco Gateway

Hi Vince,

All this information has been very helpful!!  Thank you!!

Another quick question; we are not able to receive CLID from the ShoreTel caller.  Our debug shows that ShoreTel is presenting CLID.  Here is our PRI:

interface Serial0/2/0:23
 no ip address
 encapsulation hdlc
 isdn switch-type primary-qsig
 isdn timer T310 120000
 isdn protocol-emulate network
 isdn incoming-voice voice
 isdn supp-service name calling profile Network-Extension operation-value-tag local
 no cdp enable

We had to put isdn supp-service name calling profile Network-Extension operation-value-tag local to get CLIN to show up.

Any ideas?

Thanks in advance!!

From: Vince Loschiavo [mailto:VLoschiavo at data-corporation.com]
Sent: Monday, April 26, 2010 2:06 PM
To: Leetun, Rob
Cc: cisco-voip at puck.nether.net
Subject: RE: Connecting a ShoreTel system to Cisco Gateway

Ok. Great.  Here's something to get you started.  I'd recommend the following guide though for more in-depth detail:
http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a008010ae1c.shtml
http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a008010fed1.shtml
http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00801142f8.shtml

1.       I'd suggest setting up the PRI on the Cisco Gateway as the "Network" side.  That way the Shoretel setup will be just like a standard PRI setup.

a.       Hopefully you or your "Shortel guy" can turn up that end for you

2.       Setup your PRI controller
Controller T1 0/3/1
  framing esf
  linecode b8zs
  cablelength long 0db
  pri-group timeslots 1-24
  description PRI to shoretel

3.       Setup the pots dial-peer
dial-peer voice 1 pots
  incoming called-number 1
  direct-inward-dial

dial-peer voice 2 pots
  destination-pattern .T
  port 0/3/1

Vincent Loschiavo
Director of Consulting Services
DATACORP
8200 N.W. 41st Street, Suite 130
Miami,  FL 33166
Ofc: 954-671-5669
Cell: 786-282-1164
Fax: 888-767-5905
Email: vloschiavo at data-corporation.com<mailto:dfowler at data-corporation.com>

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From: Leetun, Rob [mailto:rleetun at bouldercounty.org]
Sent: Monday, April 26, 2010 3:46 PM
To: Vince Loschiavo
Cc: cisco-voip at puck.nether.net
Subject: RE: Connecting a ShoreTel system to Cisco Gateway

Hi Vince,

We are going to have copper connections through a PRI.

Thanks.

Rob

From: Vince Loschiavo [mailto:VLoschiavo at data-corporation.com]
Sent: Monday, April 26, 2010 11:17 AM
To: Leetun, Rob
Subject: RE: Connecting a ShoreTel system to Cisco Gateway

No problem.

The H.323 config is going to be pretty standard regardless if the other system is a Shoretel, Nortel, Mitel, other.  There's just some h323 config particulars depending on the layer 1/2 technology.

Vincent Loschiavo
Director of Consulting Services
DATACORP
8200 N.W. 41st Street, Suite 130
Miami,  FL 33166
Ofc: 954-671-5669
Cell: 786-282-1164
Fax: 888-767-5905
Email: vloschiavo at data-corporation.com<mailto:dfowler at data-corporation.com>

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From: Leetun, Rob [mailto:rleetun at bouldercounty.org]
Sent: Monday, April 26, 2010 1:14 PM
To: Vince Loschiavo
Subject: RE: Connecting a ShoreTel system to Cisco Gateway

I have a meeting at 1:30 to find out this information.  Will provide it to you and rest then.

Thanks for the response.

From: Vince Loschiavo [mailto:VLoschiavo at data-corporation.com]
Sent: Monday, April 26, 2010 11:14 AM
To: Leetun, Rob
Subject: RE: Connecting a ShoreTel system to Cisco Gateway

Hello,

We should be able to help, but you should reply to the group with some more information:

1.       Connectivity type between the shoretel and the gateway.

a.       PRI

b.      SIP

c.       FXO/FXS

d.      Other

Vincent Loschiavo
Director of Consulting Services
DATACORP
8200 N.W. 41st Street, Suite 130
Miami,  FL 33166
Ofc: 954-671-5669
Cell: 786-282-1164
Fax: 888-767-5905
Email: vloschiavo at data-corporation.com<mailto:dfowler at data-corporation.com>

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Monday, April 26, 2010 1:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Connecting a ShoreTel system to Cisco Gateway

Hi,

Has anyone had any experience connecting a ShoreTel system to a CallManager environment through a h.323 gateway?  If so, what are the commands on the gateway?

Thanks for the help.

Rob

Robert Leetun
Network Engineer
Boulder County Information Technology
2025 14th Street
Boulder, CO 80302
303 441-3866 (W)
303 441-3983 (F)
rleetun at bouldercounty.org<mailto:arees at bouldercounty.org>

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