[cisco-voip] Intermittent Attendant Console problems

[Zoltan.Kelemen at emerson.com]

Do you happen to know a Cisco bug ID for that?

 

Thanks,

 

Zoltan Kelemen
ETS & Information Security 
Global Operations (EMEA)
w: +40 364 731356 | m: +40 757 039093

 

From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
Sent: Friday, July 30, 2010 6:03 PM
To: Kelemen, Zoltan [CORP/RO]; jbuchanan at ctiusa.com;
cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Intermittent Attendant Console problems

 

There is a bug in 6.1(2) where after 30-45 days be the AC service needs
to be started.

 

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Zoltan.Kelemen at emerson.com
Sent: Friday, July 30, 2010 4:46 AM
To: jbuchanan at ctiusa.com; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Intermittent Attendant Console problems

 

It's a 6.1.2.1001-4 

 

Unfortunately, so far I've only been made aware of the issue after the
service was restarted, so I never managed to do any significant
troubleshooting on it.

 

Regards,

Zoltan Kelemen
ETS & Information Security 
Global Operations (EMEA)
w: +40 364 731356 | m: +40 757 039093

From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Friday, July 30, 2010 2:35 PM
To: Kelemen, Zoltan [CORP/RO]; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Intermittent Attendant Console problems

 

Well, the problem is that the AC CTI route point is becoming
unregistered. The cause could be a variety of things, but my guess would
be the specific CUCM release has a JTAPI or CTIManager bug of some sort.
What release of 6.1 are you on?

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com> 

CCIE #25863, Voice

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Zoltan.Kelemen at emerson.com
Sent: Friday, July 30, 2010 1:29 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Intermittent Attendant Console problems

 

Hi,

 

We have a 6.1 cluster (pub+1 sub), with remote sites. 

 

One of these sites is using Attendant Console for their main line, and
every once in a while (like once in 5-6 weeks) their primary line stops
working (is giving a busy signal) and it can only be solved by
restarting the Attendant Console service on the publisher.

 

The call flow is something like this:

 

Remote GW -> (public phone nr) -> Translation pattern -> AC CTI route
point -> circular hunt (receptionist 1, receptionist 2)

 

And both receptionist lines have a Fwd No Answer set to a CUE AA local
to the site (built into the gateway).

 

Anybody have any ideas on the issue?

 

Thanks,

Zoltan Kelemen
ETS & Information Security
Global Operations (EMEA)
European Network Operations Engineer
Cluj-Napoca, Romania

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