[cisco-voip] UCCX and Personal Line

[Ed Leatherman]

My interpretation is that as long as none of the DN's on the phone are
the same number and the ICD line appears on the phone and no where
else, other lines such as personal extensions etc are OK.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/release/notes/uccx701rn.pdf



On Tue, Aug 3, 2010 at 9:02 PM, Fuermann, Jason <JBF005 at shsu.edu> wrote:
> What version of UCCX? I’m pretty sure multiple lines on a phone is not
> supported. However, from experience I can tell you that the phone does know
> if you go off-hook on a non-uccx line (it has control of your phone)
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
> Sent: Tuesday, August 03, 2010 7:11 PM
> To: cisco-voip (cisco-voip at puck.nether.net)
> Subject: [cisco-voip] UCCX and Personal Line
>
>
>
> Line 1 : DN=1000 Personal Extension
>
> Line 2: DN=2000 ICD Controlled Extension
>
>
>
>
>
> Agent is “Read”y, makse a personal call on Line 1, does UCCE/UCCX have any
> way of knowing the user is on Line 1?  I don’t think so.  I’m thinking the
> Agent needed to go “Not Ready” before making his personal calls on line 1.
> Training issue.
>
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-- 
Ed Leatherman