[cisco-voip] UCCX and Personal Line

[Tanner Ezell]

It is not. UCCX only monitors the one line as defined by IPPC Extension.

It doesn't care or monitor any of the other lines.

On Tue, Aug 3, 2010 at 9:02 PM, Fuermann, Jason <JBF005 at shsu.edu> wrote:
> What version of UCCX? I’m pretty sure multiple lines on a phone is not
> supported. However, from experience I can tell you that the phone does know
> if you go off-hook on a non-uccx line (it has control of your phone)
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
> Sent: Tuesday, August 03, 2010 7:11 PM
> To: cisco-voip (cisco-voip at puck.nether.net)
> Subject: [cisco-voip] UCCX and Personal Line
>
>
>
> Line 1 : DN=1000 Personal Extension
>
> Line 2: DN=2000 ICD Controlled Extension
>
>
>
>
>
> Agent is “Read”y, makse a personal call on Line 1, does UCCE/UCCX have any
> way of knowing the user is on Line 1?  I don’t think so.  I’m thinking the
> Agent needed to go “Not Ready” before making his personal calls on line 1.
> Training issue.
>
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