[cisco-voip] UCCX and Personal Line

[Fuermann, Jason]

What version of UCCX? I'm pretty sure multiple lines on a phone is not supported. However, from experience I can tell you that the phone does know if you go off-hook on a non-uccx line (it has control of your phone)

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
Sent: Tuesday, August 03, 2010 7:11 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] UCCX and Personal Line

Line 1 : DN=1000 Personal Extension
Line 2: DN=2000 ICD Controlled Extension


Agent is "Read"y, makse a personal call on Line 1, does UCCE/UCCX have any way of knowing the user is on Line 1?  I don't think so.  I'm thinking the Agent needed to go "Not Ready" before making his personal calls on line 1. Training issue.
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