[cisco-voip] UCCX and Personal Line

[Jason Aarons (US)]

Line 1 : DN=1000 Personal Extension
Line 2: DN=2000 ICD Controlled Extension


Agent is "Read"y, makse a personal call on Line 1, does UCCE/UCCX have any way of knowing the user is on Line 1?  I don't think so.  I'm thinking the Agent needed to go "Not Ready" before making his personal calls on line 1. Training issue.



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