[cisco-voip] CUCM v7 & phone agents (end user or app user?)

[Ryan Ratliff]

Agents are endusers.  Application users are for those CTI apps where you don't need the users showing up in the directory or don't want them to be stuck in your AD (if using dirsync).

-Ryan

On Aug 12, 2010, at 8:45 AM, Lelio Fulgenzi wrote:

Our phone agents log into IPCCx using the phone with a unique ID (for each phone in our case). This is the ID I'm talking about. The ID would have a primary extension assigned to it and these phones would be controlled by the userID you mention. I think. ;)

…
Don't look at me, my iPod maid that spilling mistake.

On 2010-08-12, at 8:08 AM, Dennis Heim <Dennis.Heim at cdw.com> wrote:

> If memory serves you should have an rmcmuser app user, that has cti control of the phones.
> 
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 11711 N. Meridian Street, Suite 225
> Carmel, IN  46032
> 
> 317.569.4255 Office
> 317.569.4201 Fax
> 317.694.6070 Cell
> dennis.heim at cdw.com
> cdw.com/content/solutions/unified-communications/
> 
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
> Sent: Thursday, August 12, 2010 8:06 AM
> To: cisco-voip voyp list
> Subject: [cisco-voip] CUCM v7 & phone agents (end user or app user?)
> 
> 
> Can someone tell me whether a phone agent uses end users or application users? We will be upgrading to IPCCx v7 as well.
> 
> Thx
> …
> Don't look at me, my iPod maid that spilling mistake.
> 
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