[cisco-voip] UCON Call Handler

[Faye Day]

Why not just create an After Hours call handler with whatever after hours message you wish, set the xfer directly to the greeting, release to switch, then set the after greeting action to “send caller to Hang up”? Callers call in, hear one ring, call handler plays, system hangs up.

Faye Day

Wilson County Technology Services
Assistant Director
(252) 206-1024
(252) 265-5960 fax

Opinions in this message may not represent the policy of Wilson County. Email correspondence to and from me, in connection with the transaction of public business, is subject to the North Carolina Public Records Law and may be disclosed to third parties.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jobe Gates
Sent: Tuesday, August 10, 2010 7:54 PM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCON Call Handler

Yep I want the CH to front it unless there's another way.  I thought you could just set a Transfer with release to switch on the Standard or maybe you record a blank greeting.  Just trying to remember.

Time of Day could work but haven't used that before.

Thanks,
Jobe

On Aug 10, 2010, at 7:38 PM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
yes, but the phone will still ring.  or did I miss that the CH will front the call?

Scott
On Tue, Aug 10, 2010 at 4:11 PM, Mac GroupStudy <mac.groupstudy at gmail.com<mailto:mac.groupstudy at gmail.com>> wrote:
It has been a while but can't you just create a weekday schedule for 8-5 (or whatever the days and times are) and have that handler answer between those hours (based on the schedule being applied to it) and have a closed greeting the other hours?

Mac

On Tue, Aug 10, 2010 at 10:23 AM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
the Please wait while I transfer your call is a check box on the transfer rule for the greeting.

As for the time stuff...... I don't see how to do it in UC.  Might be there and I'm just missing it.

you could always do Time of day routing in CM and translate it to a different extension for night time service.

As with Cisco.... there's always multiple ways to skin the cat.

YMMV

Scott
On Tue, Aug 10, 2010 at 6:39 AM, <jobe at gates-tribe.com<mailto:jobe at gates-tribe.com>> wrote:
I've done this in the past but can't remember the trick.  I want to have the call come into the operator between say 8-5 after 5 it should play a closed message and not ring the phone.  So I was trying to setup a Call Handler and have it do a transfer to the operator if it's between 8-5 and I can't get it to work.  I thought you just setup the Transfer Rules.  I also don't want it to play "Wait while I transfer your call" and I don't remember how to get rid of that either.

Any ideas would be appreciated.


Thanks,
Jobe

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