[cisco-voip] UCON Call Handler

[Jobe Gates]

Yep I want the CH to front it unless there's another way.  I thought you could just set a Transfer with release to switch on the Standard or maybe you record a blank greeting.  Just trying to remember.

Time of Day could work but haven't used that before.  

Thanks,
Jobe

On Aug 10, 2010, at 7:38 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> yes, but the phone will still ring.  or did I miss that the CH will front the call?
> 
> Scott
> 
> On Tue, Aug 10, 2010 at 4:11 PM, Mac GroupStudy <mac.groupstudy at gmail.com> wrote:
> It has been a while but can't you just create a weekday schedule for 8-5 (or whatever the days and times are) and have that handler answer between those hours (based on the schedule being applied to it) and have a closed greeting the other hours?
> 
> Mac
> 
> 
> On Tue, Aug 10, 2010 at 10:23 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> the Please wait while I transfer your call is a check box on the transfer rule for the greeting.
> 
> As for the time stuff...... I don't see how to do it in UC.  Might be there and I'm just missing it.
> 
> you could always do Time of day routing in CM and translate it to a different extension for night time service.
> 
> As with Cisco.... there's always multiple ways to skin the cat.
> 
> YMMV
> 
> Scott
> 
> On Tue, Aug 10, 2010 at 6:39 AM, <jobe at gates-tribe.com> wrote:
> I've done this in the past but can't remember the trick.  I want to have the call come into the operator between say 8-5 after 5 it should play a closed message and not ring the phone.  So I was trying to setup a Call Handler and have it do a transfer to the operator if it's between 8-5 and I can't get it to work.  I thought you just setup the Transfer Rules.  I also don't want it to play "Wait while I transfer your call" and I don't remember how to get rid of that either.
> 
> Any ideas would be appreciated.
> 
> 
> Thanks,
> Jobe
> 
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