[cisco-voip] CUCM v7 & phone agents (end user or app user?)

[Lelio Fulgenzi]

Thanks for the clarification everyone who responded! 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Go0se" <me at go0se.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Dennis Heim" <Dennis.Heim at cdw.com> 
Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net> 
Sent: Thursday, August 12, 2010 10:22:56 AM 
Subject: RE: [cisco-voip] CUCM v7 & phone agents (end user or app user?) 

IPCCx agents sign in with user accounts listed under users not application users - if you are AD integrated they would be AD accounts. 

Thanks, 

Go0se 

My blog: 
http://atc.go0se.com 

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-----Original Message----- 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Thursday, August 12, 2010 7:45 AM 
To: Dennis Heim 
Cc: cisco-voip voyp list 
Subject: Re: [cisco-voip] CUCM v7 & phone agents (end user or app user?) 

Our phone agents log into IPCCx using the phone with a unique ID (for each phone in our case). This is the ID I'm talking about. The ID would have a primary extension assigned to it and these phones would be controlled by the userID you mention. I think. ;) 

… 
Don't look at me, my iPod maid that spilling mistake. 

On 2010-08-12, at 8:08 AM, Dennis Heim <Dennis.Heim at cdw.com> wrote: 

> If memory serves you should have an rmcmuser app user, that has cti 
> control of the phones. 
> 
> Dennis Heim 
> Network Voice Engineer 
> CDW Advanced Technology Services 
> 11711 N. Meridian Street, Suite 225 
> Carmel, IN 46032 
> 
> 317.569.4255 Office 
> 317.569.4201 Fax 
> 317.694.6070 Cell 
> dennis.heim at cdw.com 
> cdw.com/content/solutions/unified-communications/ 
> 
> 
> -----Original Message----- 
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
> bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
> Sent: Thursday, August 12, 2010 8:06 AM 
> To: cisco-voip voyp list 
> Subject: [cisco-voip] CUCM v7 & phone agents (end user or app user?) 
> 
> 
> Can someone tell me whether a phone agent uses end users or 
> application users? We will be upgrading to IPCCx v7 as well. 
> 
> Thx 
> … 
> Don't look at me, my iPod maid that spilling mistake. 
> 
> _______________________________________________ 
> cisco-voip mailing list 
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip 

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