[cisco-voip] Transcoder Issue

H, Tim TimH at trstone.com
Fri Aug 13 10:53:10 EDT 2010


I'm working on an issue that is puzzling me.  Have you ever heard of Transcoders that will just not work?  I have setup inter-cluster trunks that go between call centers that serve as overflow for call centers.  Codec between call centers is G.729.  All UCCX machines are setup for G.711.  After one of my locations overflows to the other, they can hear prompts on the UCCX machine but not MOH when the call is queued.  I've triple checked my configs with the transcoders and I never see any calls being transcoded on my voicegateway.  I have the exact same setup at another site with no issues.

Any ideas?

Thanks,

Tim
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